Senior Operations Specialist

Job Overview

The Sr. Operations Specialist supports the daily functions of the New Accounts Operations team by performing complex operational tasks, resolving escalated service issues, and ensuring accurate and timely processing of account-related activities. This role serves as a senior individual contributor and subject‑matter expert, assisting with SQL queries, MFSC reporting, supporting Manager Select accounts, monitoring workflows, and contributing to process improvements. The Sr.

Operations Specialist partners closely with peers, management, and cross‑functional teams to promote operational efficiency, quality service delivery, and compliance with firm policies and regulatory requirements.

• Handle and resolve complex client service requests, operational issues, and data‑related inquiries with minimal supervision.
• Support advisor and money manager service requests and inquiries in case management systems and email.
• Execute SQL queries to support reporting needs, data validation, and operational analysis.
• Monitor daily workflows to ensure tasks are completed accurately, timely, and in accordance with standard procedures.
• Perform account maintenance, system updates, and documentation reviews to ensure accuracy, consistency, and compliance.
• Serve as a point of escalation for moderately complex issues and collaborate with internal partners to drive resolution.
• Assist as backup coverage for Mutual Fund Share Class reviews.
• Assist with onboarding and training of new team members and provide informal peer support and knowledge sharing.
• Participate in cross‑functional projects and operational initiatives aimed at improving efficiency, quality, and client experience.
• Ensure adherence to firm policies, procedures, and applicable regulations through consistent execution and issue identification.
• Contribute to the maintenance and enhancement of standard operating procedures and process documentation.
• Support reporting, audits, and quality reviews by ensuring data accuracy, documentation completeness, and process transparency.

We seek strong collaborators who deliver exceptional client experiences, thrive in fast‑paced, team‑oriented environments, and pursue greatness with integrity. Candidates should be driven to help clients succeed, embrace creativity, pursue continuous improvement, and contribute to a culture where success and shared joy are valued.

• 2+ years of experience in financial operations, account servicing, or client service.
• 1+ year of experience with Manager Select accounts.

• Strong attention to detail and analytical thinking.
• Effective written and verbal communication skills.
• Dependable, proactive problem‑solver with a strong sense of ownership.
• Well‑organized with strong time‑management and prioritization skills.
• Collaborative team player who works effectively across departments.
• Solid understanding of operational workflows, controls, and compliance requirements.
• Ability to manage multiple priorities and work effectively in a fast‑paced, deadline‑driven environment.

• Experience in BETA, BART (MAOMMC), ADIET, Documentum, Oracle Commissions, Smartsheet, Excel/Outlook, TPD Admin.
• Proficiency in Microsoft Excel and familiarity with data tools, reporting platforms, or case management systems.
• Ability to identify process inefficiencies and suggest practical improvements.
• Financial services or operations background with a focus on accuracy, service excellence, and compliance.
• Experience communicating directly with advisors, clients, or internal stakeholders by phone and email.

$17.23‑$28.72 per hour, with actual base salary varying based on relevant skill, experience, education, internal peer base, performance, and geographic location. LPL offers a competitive total rewards package that includes 401k matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

• 401k matching
• Health benefits
• Employee stock options
• Paid time off
• Volunteer time off
• Competitive total rewards package

Principals only. EOE.