Product Analyst

As a full-time Payments Product Analyst working remotely, the successful candidate will own the investigation lifecycle of payment issues, connect data with qualitative insights, and analyze revenue opportunities to drive operational efficiency.

• Own the investigation lifecycle from signal definition to written recommendations, coordinating with analytics, revenue, and support teams
• Connect data and context by framing questions with the analytics team and gathering qualitative insights from revenue and support
• Analyze revenue impact and root causes of opportunities, producing intelligence artifacts to inform product managers

• 3+ years of experience in payment analysis, payment operations, or financial reconciliation, preferably in a payments company, SaaS platform, or fintech
• Strong understanding of payment processes, including ACH return codes, reconciliation issues, and chargeback life cycles
• Ability to communicate effectively with external finance teams and coordinate across internal stakeholders
• Process-oriented mindset with a focus on systematizing and documenting manual work
• Self-directed with the ability to manage multiple work streams and projects autonomously