Banking Service Associate Professional

Job Overview

The Banking Service Associate Professional supports our Financial Professionals, their assistants, and internal business partners in delivering best-in-class service for LPL’s Cash Management account and related banking products. This role is part of a specialized service team handling a high volume of inbound calls and outbound communications with partner bank UMB Bank, n.a. and internal departments.

• Provide exceptional customer service to Financial Professionals and their assistants through incoming calls, outbound calls, and email responses related to banking and lending.
• Strive for first call resolution and accurately process requests within defined service levels.
• Serve as the single point of contact for all banking matters, guiding users through processes and system platforms related to cash management and banking products.
• Maintain detailed knowledge of LPL systems, processes, and internal business partners, and contribute to the creation and maintenance of internal resources.
• Explain product differences to advisors and internal partners with confidence and clarity.
• Ensure compliance with LPL firm policies, regulatory and banking requirements, exercising discretion and sound business judgment.
• Participate in continuous improvement initiatives, providing feedback on processes and proposing new opportunities for service enhancement.
• Collaborate with leadership and partner bank UMB Bank to achieve product growth and service model improvements.
• Engage with coworkers to promote a positive team environment and uphold LPL’s values and mission statements.

• 1‑2 years of customer service experience, preferably in financial services such as wealth management or banking.
• Bachelor’s degree in finance, business, accounting, or economics.
• Strong ability to learn quickly and maintain knowledge in a dynamic environment.
• Excellent multitasking, attention to detail, problem‑solving, and follow‑up skills.
• Quick mastery of LPL policies and procedures; commitment to owning the customer experience and driving high satisfaction.
• Compliance with regulatory licenses such as SIE, or capability to obtain within 90 days.
• Knowledge or willingness to acquire additional regulatory licenses (S99, S7, S66) or designations (ACAM, CFP, PMP) is a plus.
• Flexibility to work varying schedules and hours as needed.
• Strong communication skills, both written and oral, and willingness to develop into a subject‑matter expert.

Hourly: $21.10–$35.16. The actual base salary varies based on relevant skills, experience, education, performance, and geographic location.

• 401(k) matching
• Health benefits
• Employee stock options
• Paid time off
• Volunteer time off

EEO: LPL Financial is an equal opportunity employer and supports a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must submit a resume and optional cover letter through LPL’s online portal. The application process will not require any payment or personal financial information. For inquiries, contact the Human Resources Solutions Center at .