Collector III

Job Overview

Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At Tru West, we offer steady work schedules that make it easy for you to plan (work) life around.

Self‑care is important. So why not get paid for it? Tru West offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus).

Benefits? We’ve got you covered! We offer first day medical, dental, vision and 401(k) with matching contributions. We’ll help you save for retirement and learn about finances, loans, accounts and planning for your future.

Pay range from $27.78/hr – $30.87/hr, depending upon experience.

• Provide spontaneous service excellence to members, employees and business associates.
• Demonstrate values shown on Tru West’s Vision, Mission, Values card.
• Collection follow‑up on delinquent accounts, locating members when no current address is on file.
• Apply thorough knowledge of legal aspects of collection and bankruptcy.
• Work with difficult members to achieve resolution.
• Identify cross‑selling opportunities that benefit the member based on knowledge of credit union products and services.
• Have a high school diploma or equivalent.

• Education: High School diploma or GED.
• Experience: 2+ years of collection experience, including use of an online collection system and experience working on a predictive dialer.
• Knowledge &
  
  Skills:
  
  Good oral and written communication; strong interpersonal skills; strong organizational skills; ability to prioritize workload and work independently; ability to work flexible hours and make decisions within the scope of responsibility; intermediate computer skills with Microsoft Word and Excel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sound collection follow‑up on delinquent accounts; work all delinquent loans in the collection work queue by phone each day.
• Provide detailed documentation on the collection system explaining actions taken or promises made.
• Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.

• Analyze loans to determine when repossession of collateral is necessary and make a proper recommendation.
• Determine when legal action is necessary to protect the assets of the credit union and recommend the necessary action to the Collections Manager.
• Utilize all legal means to locate members who have moved and left no forwarding address.
• Assist branch and department staff when they call on a member with a collection flag or memo.
• Review revolving lines of credit and recommend cancellation when appropriate.
• Assist with the training of less experienced collectors.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.