Credit Support Manager

Bring your credit operations expertise to a team that keeps client onboarding and credit data accurate, complete, and audit-ready. Join us to help power timely approvals, clean reporting, and great client experiences.

As a Credit Support Analyst in Middle Market Banking and Specialized Industries, you will own credit‑related data across key platforms and ensure customers and facilities are set up and maintained accurately. You will initiate and manage credit facility proposals, support partners through approvals and negotiations, and help ensure reporting and downstream processes are correct. You will also monitor data quality, resolve issues quickly, and support remediation efforts to improve overall data integrity.

• Set up new customers and related facilities accurately during client onboarding, and perform ongoing maintenance
• Initiate and prepare credit facility proposals for new facilities, existing facilities, and data maintenance
• Populate obligor and facility data accurately prior to routing proposals for approval
• Attach supporting documentation and update proposals based on negotiated changes before release
• Finalize proposal details (including dates) and route proposals for approval in a timely manner
• Complete proposals for release and store required items in Dealworks when needed
• Ensure credit requests, questions, and issues are handled accurately and within stated procedures and policies
• Communicate with partners to confirm facilities are available and ready for use
• Interpret credit approval requirements and apply them consistently within daily work
• Maintain credit data and structures in Party Central, including coverage roles and transfers
• Monitor data quality reports, correct errors promptly, and execute data remediation projects

• Bachelor's degree or equivalent work experience
• Minimum of 4 years of professional experience in loan/product operations or a credit/lending environment
• Experience using credit platforms such as iCRD Proposals, Party Central, ACBS, Credit Navigator, and iCRD Desktop
• Ability to learn systems quickly and understand upstream/downstream data linkages
• Understanding of common credit products and operating exposures (e.g., revolving lines, term loans, commercial cards, ACH, intraday limits)
• General knowledge of exposure concepts and ability to understand simple to moderate customer structures
• Strong partnership skills and ability to work effectively with underwriting, risk, lending services, and middle office teams
• Strong verbal, written, and organizational communication skills
• Ability to work independently, escalt appropriately, and demonstrate sound judgment and ownership
• Strong attention to detail with a risk‑control mindset and a focus on accuracy
• Strong problem‑solving skills, including identifying root causes and prioritizing work effectively

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans