Fraud Investigator, Marketplace Fraud

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world.

The fraud analyst will conduct core enforcement reviews, deep‑dive fraud investigations, and analyze fraud trends using data tools. The role includes providing feedback to improve machine learning models, recommending tooling and process enhancements, and assessing fraud risk for new products while delivering against weekly core work assignments.

• Conduct deep‑dive investigations into complex fraud cases and chargeback patterns.
• Use SQL and Looker to identify emerging trends and provide actionable insights.
• Support machine‑learning model development by providing subject‑matter expertise and operational feedback.
• Collaborate on new product launches to assess fraud risks and design controls.
• Build and deliver training and documentation to enable and upskill the broader operations team.
• Consistently deliver against weekly core work assignments.

• Bachelor’s degree in quantitative, scientific, technical, or analytical disciplines.
• 3+ years of experience in fraud prevention or risk management, preferably within e‑commerce or marketplaces.
• Proficiency in SQL and data‑visualization tools such as Looker or Tableau to extract actionable insights.
• Strong analytical and critical‑thinking skills for conducting deep‑dive investigations into complex cases.
• Ability to collaborate cross‑functionally and communicate findings effectively.

This full‑time position requires presence in Etsy’s Brooklyn Office once or twice per week, depending on proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub will be considered first.

In addition to a competitive salary, eligible employees will receive an equity package, an annual performance bonus, and a benefits package that supports you and your family.

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law.

If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know.