Financial Aid Counselor - Financial Aid and Service Counseling

Student Finance Analyst 1

Provides guidance and support to students on student financial operations. Ensure financial compliance with federal, state, local, international and university policies.

In a high-volume environment, the Financial Aid Counselor provides personalized counseling to students and their families on financial aid eligibility, processes, and award programs. This role also supports student recruitment and retention by delivering presentations, participating in outreach events, and collaborating with various stakeholders.

Essential Duties:

• Provide comprehensive financial aid counseling to students and families via in-person, phone, and email interactions, addressing eligibility, application procedures, aid programs, costs, debt management, and financial planning.
• Customize advice based on each student's needs and circumstances, including professional judgment for unusual/mitigating circumstances by making necessary adjustments or revisions to costs, contributions, or dependency status.
• Proactively reach out to students to support retention and answer questions from students, parents, and guardians regarding financial aid programs and eligibility.
• Prepare and present financial aid information for federal aid, scholarships, employment, and grants to various campus groups, high school students, and parents at events, workshops, and recruitment sessions.
• Participate in recruitment and retention activities such as orientations and information sessions to advise prospective students and their families.
• Process financial aid files and related documentation with a high level of accuracy and efficiency to meet established production expectations. This includes reviewing and verifying Title IV and institutional aid, while ensuring compliance with federal, state, and institutional regulations. Counselors will work to complete files promptly to facilitate timely disbursement of aid, allowing students to access their funds when needed.
• Collaborate with students, lenders, employers, donors, guarantee agencies, and other staff to resolve any issues related to financial aid.

Desired

Qualifications:

• Knowledge of federal Title IV financial aid programs, eligibility requirements, and regulations, as well as government, donor, and institutional rules for awarding financial aid.
• Proficiency in automated processing systems and general computer skills, including Microsoft Office (Word, Excel).
• Strong critical thinking, problem-solving, and effective communication skills.
• Knowledge of FERPA and a commitment to customer service excellence demonstrated by active listening, ownership of inquiries, professionalism, and expertise in all interactions.
• Ability to support sustainability efforts by encouraging sustainable practices at individual and institutional levels.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Evidence of effective communication skills

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit (Use the "Apply for this Job" box below). for further details.

Driving is not required for this position.

Location:

Campus:
Tempe

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

ASU is a tobacco-free university. For details visit /tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.