Financial Aid Counselor - Financial Aid and Service Counseling

Job Title

Student Finance Analyst 1

Student Finance

Full time

$44,500.00 USD Annual

Associate’s degree and one (1) year of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Provides guidance and support to students on student financial operations. Ensure financial compliance with federal, state, local, international and university policies.

• Provide comprehensive financial aid counseling to students and families via in-person, phone, and email interactions, addressing eligibility, application procedures, aid programs, costs, debt management, and financial planning.
• Customize advice based on each student’s needs and circumstances, including professional judgment for unusual or mitigating circumstances by making necessary adjustments or revisions to costs, contributions, or dependency status.
• Proactively reach out to students to support retention and answer questions from students, parents, and guardians regarding financial aid programs and eligibility.
• Prepare and present financial aid information for federal aid, scholarships, employment, and grants to various campus groups, high school students, and parents at events, workshops, and recruitment sessions.
• Participate in recruitment and retention activities such as orientations and information sessions to advise prospective students and their families.
• Process financial aid files and related documentation with a high level of accuracy and efficiency to meet established production expectations. This includes reviewing and verifying Title IV and institutional aid, while ensuring compliance with federal, state, and institutional regulations. Counselors will work to complete files promptly to facilitate timely disbursement of aid, allowing students to access their funds when needed.
• Collaborate with students, lenders, employers, donors, guarantee agencies, and other staff to resolve any issues related to financial aid.

• Knowledge of federal Title IV financial aid programs, eligibility requirements, and regulations, as well as government, donor, and institutional rules for awarding financial aid.
• Proficiency in automated processing systems and general computer skills, including Microsoft Office (Word, Excel).
• Strong critical thinking, problem‑solving, and effective communication skills.
• Knowledge of FERPA and a commitment to customer service excellence demonstrated by active listening, ownership of inquiries, professionalism, and expertise in all interactions.
• Ability to support sustainability efforts by encouraging sustainable practices at individual and institutional levels.

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include or be subject to resolution of conflicts.

Evidence of effective communication skills.

$44,500 per year.

Campus:
Tempe

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.