Loss Mitigation Fulfillment Specialist II; On-Site

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive – and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Fulfillment Specialist II is responsible for assisting the Mortgage Operations team members in obtaining, reviewing, and verifying client documentation to facilitate the qualifying, processing, and closing of loans. This position is considered a non‑loan originator position and does not include communicating directly with borrowers about credit qualification or loan terms.

• Interfaces with vendor or third‑party systems and companies.
• Obtains documentation to meet investor guidelines.
• Reviews and satisfies document requirements.
• Validates that documentation meets Federal and State guidelines.
• Completes data entry and supporting services for loan processing.
• Communicates with business partners regarding discrepancies and missing documentation.
• Generates, reviews, and releases initial and subsequent disclosures.
• Maintains standard company turnaround times.
• Performs related duties as assigned by management.

• High school diploma or equivalent, required.
• 2+ years of mortgage industry or industry‑equivalent related experience.
• Basic knowledge of loan documentation and processes.

• Strong verbal communication skills and writing/presentation abilities.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• High learning agility with the ability to learn and integrate business variables and new systems/platforms.
• Strong client orientation.
• Strong analytical and problem‑solving abilities with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast‑paced, dynamic environment.
• Self‑directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, and ability to maintain confidential data and information.
• Strong technical aptitude and business acumen.
• Strong Microsoft Office skills, including Word and Excel.

Working on‑site at an assigned office location. Requires regular, punctual attendance and flexible scheduling, including occasional overtime or weekend hours. Work is performed on a computer in a cubicle hub with typical phone and computer use. Requires proficient verbal communication in English.

While this description is intended to be an accurate reflection of the position’s requirements, it does not imply or state that these are the only responsibilities. Management reserves the right to modify, add, or remove duties as necessary. All employees must have smartphones that meet company security standards and can install Microsoft Authenticator.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid maternity leave, parental bonding leave, caregiver leave, and adoption assistance
• Tuition and certification reimbursement
• Employee Mortgage Loan Program
• Employee Emergency and Disaster Fund
• Volunteer Time Off (company‑paid day) and Matching Gifts Program (up to $1,000)

We’re proud to be an equal‑opportunity employer and celebrate differences among our employees, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status.