AVP, Commercial Card Client Service Specialist

Position Summary

We're looking for a Commercial Card Specialist to act as the key service points of contact for Commercial Card's external and internal customers. Support will require both proactive and reactive client engagement. The CCSs receive inquiries from Program Administrators in need of information, credit limit changes, account set up, misapplied payments, fraud support and other service‑related items, through problem resolution. They ensure that issues are addressed appropriately, accurately and in a timely fashion.

In addition, they will participate in third‑party partner meetings regarding general updates or outstanding client issues. They will work in partnership with the assigned Card Relationship Manager(s), Card Implementation Manager(s) and Treasury Relationship Manager(s) partners to ensure an optimal service experience. Strong organizational and communication skills are critical.

• Participate on a team of Commercial Card Specialists assigned to support Commercial Card's clients, where focus is to protect and grow client relationships.
• Interface with target clients and internal service partners to advocate client needs and solutions.
• Use product knowledge to resolve challenging client issues and conduct root‑cause analysis.
• Act as a dedicated client service support.
• Ensure risk/compliance guidelines are followed at all times.
• Understand the client impact of any changes in our processes and procedures.
• Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank's Risk Vision, and develop a culture of risk and compliance discipline, which includes maintaining compliance with Bank and business process‑related policies and procedures, exhibiting a strong understanding of the risks associated with the employee's position, escalating issues of risk concern to management, and maintaining appropriate data integrity and confidentiality with regard to all customer files, customer information and business transactions.

• 4–6 years of experience in commercial card, transaction banking, or customer support.
• TSYS (TS2) experience.
• Strong organizational and communication skills.
• Ability to travel as needed.
• Bachelor's degree.

The typical base pay range for this role is between $85 K and $90 K, depending on job‑related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance‑based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, and the California Fair Chance Act) to the extent that an applicant is not subject to a statutory disqualification pursuant to Section3(a)(39) of the Securities and Exchange Act of1934 or Section8a(2) or8a(3) of the Commodity Exchange Act, and they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA).

The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.