Anti Laundering​/Customer Officer - Senior Associate

Strengthen AML/KYC controls that protect customers and the firm. In this role, you’ll support oversight and execution across the Consumer & Community Banking organization—managing requests, producing insights, and helping deliver initiatives that meet regulatory expectations and internal standards.

As an Anti Money Laundering/Know Your Customer Officer within Consumer & Community Banking (CCB), you strengthen AML/KYC controls that protect customers and the firm. Job responsibilities
- Manage incoming case requests and deliver timely, accurate responses aligned to regulatory requirements and internal policies
- Identify potential control/compliance issues and provide recommendations, guidance, and appropriate approvals to enable decision-making
- Produce standard and ad hoc reports, insights, and presentations supporting AML/KYC initiatives and management routines
- Support the design, implementation, review, and reporting of AML projects/initiatives that strengthen the AML/Compliance program
- Help develop and implement solutions (process, controls, or systems) to address identified gaps; support transition to business-as-usual
- Execute assigned deliverables with strong attention to quality and timeliness, escalating risks/issues and recommending mitigants as needed
- Maintain up-to-date knowledge of AML/KYC requirements and the risk/control framework; monitor application of best practices and standards

• Manage incoming case requests and deliver timely, accurate responses aligned to regulatory requirements and internal policies
• Identify potential control/compliance issues and provide recommendations, guidance, and appropriate approvals to enable decision-making
• Produce standard and ad hoc reports, insights, and presentations supporting AML/KYC initiatives and management routines
• Support the design, implementation, review, and reporting of AML projects/initiatives that strengthen the AML/Compliance program
• Help develop and implement solutions (process, controls, or systems) to address identified gaps; support transition to business-as-usual
• Execute assigned deliverables with strong attention to quality and timeliness, escalating risks/issues and recommending mitigants as needed
• Maintain up-to-date knowledge of AML/KYC requirements and the risk/control framework; monitor application of best practices and standards

• Bachelor’s degree or equivalent relevant experience
• Minimum 3 years of experience in financial services (controls, audit, QA, operational risk management, and/or AML/KYC)
• Strong analytical and root-cause assessment skills across AML/KYC, compliance, and risk topics
• Strong judgment, integrity, and professional maturity; willingness to ask tough questions and challenge the status quo
• Excellent written and verbal communication skills; able to interact effectively with all levels of management
• Highly organized with the ability to manage multiple projects/requests simultaneously in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

• CAMS certification
• Knowledge of Consumer Banking, Business Banking, and Chase Wealth Management
• Experience supporting AML program buildout, control design/testing, or remediation initiatives
• Demonstrated ability to build strong partnerships and influence across teams