Small Business Connect Specialist; Tempe AZ Call Center

Small Business Connect Specialist

Deliver exceptional customer service aligned with U.S. Bank Core Values while providing comprehensive financial solutions to small business clients with annual revenues up to $2.5 million. This hybrid call‑center role focuses on driving growth through proactive outbound calling, supporting branch‑based clients, and leveraging digital tools to build strong, trusted relationships. The Specialist works three days per week at the assigned call center location.

• Identify customer needs and recommend appropriate product solutions.
• Open and service accounts, ensuring compliance with banking policies.
• Achieve assigned sales, revenue, and growth goals.
• Collaborate with branch partners, internal business lines, and referral partners.
• Refer clients to Business Banking or other U.S. Bancorp partners for additional needs.

• National Mortgage Licensing Service (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z with ongoing compliance.
• Maintain a satisfactory criminal and credit record.
• Typically a Bachelor's degree or equivalent work experience.
• Five or more years of customer service, sales, and/or prospecting experience.

• Comprehensive knowledge of bank and branch policies, procedures, and support systems.
• Knowledge of cash flow management, business credit underwriting, and confident communication with underwriters.
• Excellent customer service aligned with U.S. Bank Core Values.
• Strong written and verbal communication skills.
• Understanding of banking operations, product knowledge, sales, new business development, customer service, and community relations.
• Experience in high call volume / call center environments.

Works from a U.S. Bank location three (3) or more days per week. For disability accommodations during any portion of the application or hiring process, refer to

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals (one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law)

For a full list of benefits available by employment status, visit

Pay Range: $28.27 - $37.69 per hour (actual range may vary by location).

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain territories. The program is an online employment eligibility verification system operated by U.S. Citizenship and Immigration Services. Learn more at

Applicants must be able to comply with U.S. Bank policies, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.