Wholesale Payments Support Specialist

• Provide white glove service to assigned clients by understanding their business and communication preferences
• Listen, analyze and resolve assigned client inquiries
• Leverage Wholesale Payments knowledge and expertise to resolve complex client requests
• Be the subject matter expert on departmental software systems
• Routine tasks include managing queues for service requests, supporting internal inquiries, and ensuring adherence to service level agreements
• Maintain strong relationships with stakeholders for feedback and improvements

• Bachelor's Degree in a business-related field or equivalent education and related training
• Five years of banking experience, two of which are in a treasury-related role, with 1+ years of in-depth experience with treasury services
• Must be able to work independently and as a team, be well organized, display good time management skills
• Excellent written and verbal communication skills
• Ability to manage daily activities in a fast-paced, changing environment
• Strong organizational skills
• Knowledgeable of bank operations, risk and controls, and operational risk management methodologies
• Proficient in MS Office applications including Word, Excel, and Outlook

Demonstrates expertise in Treasury Services and Banking Operations, with a strong focus on client relationship management and effective communication. Proficient in managing service requests and adhering to service level agreements while maintaining organizational efficiency.

• Treasury Services Expertise
• Client Relationship Management
• Bank Operations Knowledge
• MS Office Proficiency
• Operational Risk Management

• Treasury Services
• Bank Operations
• Operational Risk Management
• Service Level Agreements
• Queue Management

• Excellent Communication Skills
• Time Management
• Organizational Skills
• Analytical Skills
• Problem Solving

• Banking Experience
• Risk and Controls
• Client Inquiries
• White Glove Service
• Stakeholder Management

• MS Office
• Departmental Software Systems