Associate Service Consultant (AIts Trading

Alts Trading Associate

Where ambition meets innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The Alts Trading team is responsible for executing all Alternative Investment trades with operational excellence and continual risk-mitigation as we assist Advisors with entering trades, resolve difficult issues in a timely and well-communicated manner while working to prevent repeat scenarios, and partner across the firm to develop and implement more automated technology within this product space. This person will be willing and able to teach and learn from peers, take direction yet be a self-starter, and must display strong multi-tasking abilities.

This Associate must be passionate about customer service and innovative problem solving as they collaborate with teammates, our advisors and their clients to create a more efficient and transparent Alternative Investment trading experience. With a hunger for learning and applying new skills, this Associate must be a detailed big-picture thinker as they work through complex situations to find long-term solutions, considering risk and compliance as they teach our Advisor how to do AI business at LPL Financial.

This Associate should be well spoken, an active listener, and be able to maintain working knowledge of several complex products and operational details at once.

Responsibilities:

• Work in a call center environment, handling an average of 30 calls per day from Financial Advisors and their assistants, clients, sponsor companies and third party callers. Participate in coaching sessions to ensure accuracy of information and best practices for the service line.
• Make outbound calls to assist Advisors and clients regarding purchase or redemption items
• Understand and help educate callers on the various product types offered on the Alternative Investment platform, differences between products, fees, and basic risk associated with each investment type
• Educate Advisors and their clients on all processes related to transacting AI purchases and redemptions. Consistently provide up-to-date and accurate information including document requirements, SLAs and deadlines to mitigate the risk of missed trades. Anticipate Advisor and client needs by providing next steps, best practices, and resources for education in the AI space
• Maintain a working knowledge of the team's operating procedures. Complete all operational responsibilities according to established procedures, understanding the risk and downstream impacts for Advisors, clients, and LPL as a firm.
• Work through complex situations to understand the root cause of a problem, work with Service Consultants and management to determine the appropriate solution, and implement said solution. Provide any assistance or education required to mitigate reoccurrence of the same error
• Escalate complex matters to Service Consultants or management when appropriate, staying apprised of developments and acting as the point-of-contact for the advisor or client until resolution
• Perform QC on completed items and provide peer-to-peer feedback as necessary, also accepting peer-to-peer feedback from teammates
• Routinely review established operations to assess efficiency and risk mitigation. Present ideas to management and assist in implementing any changes or new procedures accordingly
• Attend and contribute to all team huddles and meetings
• Maintain daily and weekly reporting
• Escalate to Service Consultant or management any technology issues or delays, other mistakes and errors, and any other items that might present operational, financial, or reputational risk to the firm
• Assist with testing for our Order Entry platform, AI Database, and any other items as assigned
• Contribute to special projects as assigned

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced…