Associate Analyst, Operations - Performance and Data Recon

Where Ambition Meets

Innovation:

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The Associate Analyst within the Performance and Data Reconciliation (PDR) department on the Client Reporting Specialized Service Team (CRSST) assumes a critical role in offering expert resolutions to inquiries or requests pertaining to LPL Client Reporting Applications and software. This role involves becoming a Subject Matter Expert on Client Reporting and taking on additional responsibilities related to 3rd Party Reporting, PDR Level II Processes, and/or Client Reporting Mailbox duties.

PDR serves as a dedicated liaison for addressing advanced Client Reporting escalations, with a steadfast commitment to delivering an unmatched service experience, ensuring that all Client Reporting needs are not only met but also surpassed.

Responsibilities:

Develop an in-depth understanding of Client Reporting Applications and software to become a Subject Matter Expert (SME).Respond promptly and accurately to client inquiries, offering effective solutions and resolutions

Take ownership of advanced Client Reporting escalations, serving as a dedicated liaison for escalated cases

Proactively seek opportunities to enhance the client experience through continuous improvement initiatives

Collaborate with team members to provide support on 3rd Party Reporting, PDR Level II Processes, Team Projects, and/or Client Reporting Mailbox duties

Strive to maintain a high level of professionalism and empathy while interacting with clients to build positive relationships.

Continuously update knowledge of industry trends and best practices to offer cutting-edge solutions.

Direct all inquiries through the proper channels to ensure proper processing and escalating inquiries when needed

Identify trends and suggest operational improvements to the PDR team Collaborate with internal business partners to assist in resolving escalations

Adapting and adopting to process changes and the updates related to client-facing software functionality

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:1+ year in financial services with client facing or operations experience (comparable experience may be considered)

Core Competencies:

Verbal and written communication skills

Time management and organizational skills

Attention to detail with a proactive approach to solving and preventing problems

Ability to present complex information in a clear and concise way; strong analytical skills

Ability to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed and identify and manage firm risk Ability to perform under pressure and adapt to changes

Preferences:

Prior experience in client service or support roles within the financial industry is advantageous

Experience using Client Works, Dynamics for case management, and NICE phone systemMS excel, MS word, and other MS office suite experience

Excellent communication and interpersonal skills to engage with clients and internal stakeholders

Demonstrated ability to work both independently and collaboratively in a team-oriented environment

Knowledgeable in a wide range of investments and client reporting applications, including but not limited to; mutual funds, fixed income products, options, common stocks and annuities

Bachelor's degree in Finance, Business, or a related field is preferred

Securities Industry Essentials (SIE) is a plus

Pay Range:$20.85-$34.71/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience,…