Senior Operations Specialist

Where Ambition Meets

Innovation:

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The Cash Management Retirement Senior Operations Specialist is responsible for complex escalations to ensures the policies and procedures regarding the movement of assets and securities in Retirement accounts are followed and can make decisions related to escalations while balancing risk tolerance. Additionally, this role is key to the training of new associates to ensure they are prepared to process move money request accurately and efficiently.

This role requires a solid understanding of IRS regulations and rules related to Retirement move money transaction and the ability to educate.

Responsibilities:

Handles high level/complex escalations by understanding the request, taking appropriate action and providing rational to resolve while keeping management informed

Provide trend analysis on processing queues and escalating as appropriate

Ability to make decisions while weighing risk tolerance

Facilitate the training of new team members using multiple methods to include updated training guides, shadowing and on-going processing support

Identify opportunities for training gaps within the team to work towards a solution and resolve

Understanding of IRS rules and regulations related to contributions and distributions in Retirement Accounts Problem solve and conduct research on advisor related questions and escalations using a variety of tools

Consistently research, review and update department procedures to ensure they are aligned with IRS regulations

Assist with quality assurance reviews

Review, prepare and process complex retirement move money request to include RMD, Removal of Excess, Recharacterizations and Qualified Retirement Plan transactions

Actively participate in user acceptance testing for enhancements to current systems/processes

Proactively educate internal business partners and advisors on products and processes including necessary updates to intranet and advisor facing resources

Identify opportunities for process improvement and take ownership of implementation

Work collaboratively and efficiently with others in a fast pace, evolving environment

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:1+ years of financial services experience1+ years of customer service experience

Experience with Microsoft Suite

Core Competencies:

Verbal and written communication skills

Time-management skills

Attention to detail

Effective collaboration across departments

Decision-making skills

Preferences:

Data analysis skills

Experience with BETA, Documentum, ClientworksMS Excel and Dynamics experience

Experience managing work queues, mailboxes, and doing research

Bachelor’s Degree#LPL-PA#LPL-H1

Pay Range:$17.23-$28.72/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100…