Scheduling Specialist

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

The Scheduling Specialist serves as the first point of contact for patients, helping coordinate appointments while delivering a positive and compassionate experience. This role plays a critical part in supporting both patients and clinic teams by ensuring accurate scheduling and clear communication.

Key Responsibilities

• Manage a high volume of inbound calls (60-100 per day) in a call center setting, assisting patients with appointment scheduling and related inquiries.
• Communicate professionally and empathetically with patients to determine appropriate appointment types, provider availability, and clinic locations.
• Meet established performance metrics related to call handling, accuracy, and service quality.
• Partner with internal departments and clinic teams to resolve scheduling needs and ensure timely follow-up.
• Adapt to changing business needs and support additional responsibilities as required.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in a call center, medical office, or scheduling environment (healthcare experience strongly preferred).
• Comfortable navigating internal systems and computer software.
• Strong communication skills, with the ability to demonstrate empathy and active listening.
• Bilingual in Spanish preferred.
• Next Gen EMR system experience preferred.
• Medical Scheduling experience preferred.
• Knowledgeable with medical insurances and EOBs preferred.

Additional Requirements

Monday-Friday, start times flexible between 7am-8:30am with a 30-minute lunch break. Training schedule for first 2 weeks: 8am-5:30pm for everyone.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.
• Significant eye care discounts, child care assistance, pet insurance, continuing education funds, paid holidays, PTO, Sick Time, and opportunity for growth.

Required Employment / Compliance Language

• Please remain aware that benefits start upon meeting eligibility requirements.
• 401k plan eligibility begins after 6 consecutive months on assignment.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities.

Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients