Shift Lead

Position Overview

The Shift Lead is responsible for performing the core duties of a CSC and/or veterinary assistant/technician while ensuring continuous leadership and operational support across all shifts. The role coordinates paraprofessional staff and partners with hospital leadership to maximize productivity, profitability, and client service.

• Perform veterinary-assisted tasks, promote hospital services, and recruit new clients.
• Manage client and pet flow to ensure exceptional care and maximum team productivity.
• Provide outstanding service, educate clients on wellness plans, and assist with documentation, prescriptions, and retail sales.
• Handle finances, maintain accurate balances, and follow opening/closing procedures.
• Assist veterinarians and technicians, monitor patient care, and maintain clinical safety and hygiene standards.
• Participate in surgeries as applicable and perform tasks within state practice acts.
• Lead a team: develop schedules, supervise, train, mentor, and build a positive culture.
• Resolve client issues, manage communication between associates and leadership, and enforce dress and grooming policies.
• Prepare surgical cases, assign responsibilities, triage treatment boards, and identify operational bottlenecks.
• Collaborate with field leadership and central support to address client resolutions and invoice adjustments.
• Conduct quality checks of records, medications, regulatory documentation, and inventory.

• Leadership: priority setting, direct others, conflict management, motivating others.
• Customer focus and functional communication skills.
• Approachability, peer relationships, and actionable orientation.

• Multi‑tasking and organizational ability in high‑pressure environments.
• Problem‑solving and intellectual reasoning with clear instruction following.
• Mathematical proficiency for financial and inventory tasks.
• Computer proficiency and comfort with specialized software.

• Initiative, integrity, cooperativeness, flexibility, independence, and resilience under stress.

• Comfortable around all pets; may require >40 hours per week, including weekends and evenings.
• Moderately high noise level; ambulatory duties with ability to lift up to 50 lbs.
• Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medications.

• Associate’s degree or veterinary technician certification/license preferred.
• Minimum two years of related experience; six months at Banfield preferred.
• Prior supervisory experience preferred.
• Medical background and terminology training a plus.

We are a Drug‑Free, Smoke‑Free, Equal Opportunity Employer. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

$17.57 – $22.45 per hour, based on experience, skill level, education, and location.

• Comprehensive medical, dental, and vision insurance.
• 401(k) & Roth retirement plans with company match.
• Paid time off, holidays, and mental health resources.
• Company‑paid life & short‑/long‑term disability insurance.
• Flexible Spending Account (FSA), Health Savings Account (HSA), and paid parental leave.
• Continuing education allowance and backup care benefits.
• Fertility support, digital exercise therapy, and protection benefits.
• Legal & identity protection plans, commuter benefits, free wellness plans, and exclusive discounts.