Molecular Application Specialist, West Coast, Diagnostics​/Field Training​/Pre​/Post Sales

Job Description Summary

Reporting to the Women’s Health & Molecular Applications Manager, the Molecular Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

• Conducts comprehensive training for both customers and BD associates on instrumented platforms, ensuring competency, optimal utilization, and self-sufficiency. Demonstrates platform proficiency by identifying customer needs, implementing customized solutions, and ensuring rapid adoption.
• Collaborates with Technical Service, Support, and Field Service teams to enhance customer experience. Works closely with sales associates throughout the sales cycle to highlight technical features and functions of BD instrumented platforms.
• Develops training programs and Standard Operating Procedures (SOPs) in collaboration with Technical and Training Center associates. Ensures continuous improvement of field-related job aids, certification manuals, and technical documentation while maintaining appropriate records.
• Conducts product demonstrations at trade shows, workshops, and customer sites to promote product value. Provides technical input to Marketing Managers and assists sales teams with customized presentations to support BD instrumented platform sales.
• Actively provides product and platform knowledge to Research and Development for continuous improvement. Supports new assays and products prior to formal launch, working with all stakeholders to meet company deadlines.

• Demonstrates effective internal and external communication abilities, conflict resolution skills, and consistent professionalism in all customer and cross‑functional team interactions. Shows high concern for customer needs and expectations while working effectively in diverse team environments.
• Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting.
• Brings valuable knowledge and experience in Technical and Application support with a positive attitude. Maintains focus on customer satisfaction while effectively balancing technical expertise with service delivery.
• Ability to travel domestically.
• Ability to be on call during evening/weekend as needed.

• B.S. degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Molecular/Microbiology advanced degree desirable.
• Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable.
• Cytotechnologist (CT) ASCP degree preferred.
• Possesses comprehensive knowledge of molecular instrument platforms, workflow processes, and implementation strategies within clinical and public health laboratory settings. Demonstrates familiarity with regulatory requirements (CAP, CLSI, Cumitech, CLIA) and quality procedures, along with proficiency in various computer software applications and Laboratory Information Systems.
• Exhibits exceptional project management capabilities with a proven track record of accomplishments. Consistently initiates and completes new assignments successfully while maintaining organizational skills that drive departmental and organizational goals.
• Models…