Dispatcher, Healthcare

Our Company

OnePoint Patient Care

OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacy services since the Medicare benefit started in the 1980s, OnePoint Patient Care hasgrown to become one of the leading hospice pharmacies in the country. Our commitment to quality and superior service is unsurpassed in the industry.

Shift: Monday-Friday 2:00pm-10:00pm

• Confer with customers and team members to resolve questions, problems and requests (i.e. calls from nurses,patients, NOHs, address changes).
• Data Entry (i.e. vehicle maintenance, customer information).
• Facilitate out of town shipments/UPS.
• Report procedural errors and inappropriate behavior to managers.
• Advise team members and coordinate accident protocol/procedures.
• Quality control of same day deliveries (bin transfer).
• Communicate and provide information to supervisors, co-workers, and pharmacy team members, providing feedback, comments, questions, concerns.
• Exceed quality customer service standards by phone and in person.

• Ability to use OnePoint Patient Care and Microsoft Office computer applications.
• Close attention to detail.
• Ability to work under pressure and meet deadlines.
• Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approachsto problems.
• Excellent written and verbal communication skills; good interpersonal skills; ability to work cooperatively and reliably.
• Effectively manages one’s own time.
• Excellent customer relations skills.
• Ability to work with minimal supervision; remains composed and behaves professionally during stressful situations.
• Flexible work schedule.
• High School Diploma or Equivalent.
• At least 3 years of experience in customer service.

OnePoint Patient Care, an affiliate of Phar Merica, is the nation’s leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services – offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states.

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