Overnight Crisis Specialist EMPACT

Who We Are

EMPACT
- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

Empact is proud to be part of a Premier Crisis system being modeled throughout the country. Come join a team that is driving change. This is a great opportunity for a Overnight Mobile Crisis Specialist to join our dynamic department in Tempe, AZ. The Crisis Specialist will provide direct service crisis intervention, transportation services, behavior management and referral services to individuals and families in crisis situations.

Specialists may work independently or as part of a two-person team. This position will require an individual with skills in working in a high-paced environment in a Crisis setting. Wage Differential available.

• Due to the nature of business in Crisis work, breaks/mealtimes are generally taken while on shift, in between calls. If an employee needs an extended break for personal reasons, this needs to be discussed with the department supervisor or On-Call Coordinator.

• Provide direct in-home, in-office, in school and community-based crisis services. These services will include but not be limited to crisis intervention and de-escalation, transportation, maintaining or establishing community stabilization, client support and/or supervision, parenting training, behavior management training and assistance, and provision and assistance in accessing appropriate community referrals.
• Ensure quality service delivery including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures.
• Provide face-to-face or phone follow up services to clients. Follow up services can include coordinating with health care providers and completing appropriate referrals.
• Provide comprehensive services to clients and assist in coordinating communication with other departments of the agency to accomplish continuity of care. Develop and maintain effective working relationships with all related state, community behavioral health, and contracting organizations.
• Comply with the agency's standard of care for service delivery. Assist with Quality Management and Utilization Review as needed.
• Ability to perform job duties in a safe manner at all times. Provide support for team members and perform cooperatively and professionally as part of a cohesive team.
• Will be required to oversee everyday functioning of department vehicles and to immediately report incidents involving damage or theft. May be required to do basic safety checks on vehicles (oil, tire air pressure, etc.).
• Assist in providing guidance to new staff or Interns for intervention, documentation, and process flow.

• Will be required at times to work in potentially volatile situations and to react in a professional manner to crisis situations regardless of the nature of the environment or circumstances.
• Required to be flexible in terms of shift location and to change location if requested at the beginning of the shift to better meet the needs of the department.
• Due to the nature of business in Crisis work, breaks/mealtimes are generally taken while on shift, in between calls. If an employee needs an extended break for personal reasons, this needs to be discussed with the department supervisor or On-Call Coordinator.
• Will be required to work beyond his/her shift with no advanced warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. The Department Manager or Director of Programs must approve overtime associated with staying over shift.
• Attend all required meetings and trainings, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required. Receive supervision each month from a Master's level clinical coordinator. If department meetings or scheduled supervision is missed because of a crisis call, the specialist is required to reschedule the…