Pool Activities Attendant

Duties

• Provide guests with an experience that will always be remembered and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Acknowledge and greet all guests with utmost courtesy and urgency, to assist.
• Monitor use of the slide and ensure safety guidelines are followed.
• Serve as “first responder” and “gatekeeper” assisting guests, answering questions, aiding, and responding to needs quickly and accurately.
• Handle customer service needs with a friendly and caring - yet assertive - demeanor, following resort standards and safety guidelines.
• Must be comfortable approaching guests who may not be following policies; capable of handling escalated situations.
• Enforce pool rules.
• Assist with events, programs, and activities as requested.
• Ensure that all guests are wearing wristbands and verify hotel guests; respectfully and with high courtesy, work with guests to resolve infractions.
• Collect items left by guests; store lost items in the lost and found; retrieve and return to the owner as necessary.
• Visually inspect the pool to ensure proper clarity and cleanliness; notify the manager of any items that would require immediate attention.

• Must be able to lift at least 30 pounds, stay on feet for long periods of time, and be physically able to complete the execution of duties.