SR. HR Service Excellence Specialist

Essential Duties

• Investigate and resolve escalated operational issues from GCN workstream owners, exercising judgment and full ownership with minimal supervision.
• Advance overall HR service excellence by identifying opportunities to simplify, improve, and standardize service delivery across all GCN HR Services.
• Conduct research and collect data to identify service issues and guide ongoing improvement initiatives.
• Evaluate service trends and performance metric reporting to highlight opportunities for efficiency, quality, and experience enhancements.
• Assist in enhancing HR service excellence by helping to find ways to make service delivery easier, more effective, and consistent throughout all GCN HR Services.
• Support technology and automation initiatives that enhance the employee experience and reduce manual work.
• Promote knowledge sharing and organizational alignment among teams by engaging in discussions, conducting retrospectives, and exchanging best practices, utilizing an established internal network.
• Contribute to cross functional projects and initiatives that strengthen HR Service Operations within the broader HR ecosystem.
• Carry out additional responsibilities and projects as assigned.

• Bachelor’s degree in Business, Human Resources, or related field; or a demonstrated equivalent blend of education, training, and relevant professional experience
• Five to seven years of experience or more preferred.
• Knowledge of employment law, contracts, and policy application across multiple HR disciplines (benefits, leave, workforce data administration, recruiting, talent management)
• Experience in HR, HR service operations, or HR analytics.
• Data analysis skills; proficiency with Excel/Power BI and similar technology.
• Experience using case management (ex: SNOW) & HRIS systems.
• Strong verbal and written communication skills and ability to simplify complex insights.
• Detail-oriented and solutions-focused; process improvement experience a plus.
• Self-directed professional who effectively builds relationships to achieve results.
• Demonstrated ability to manage multiple priorities with accuracy and composure in a high-volume environment.

• Work requires frequent sitting, standing, walking and use of keyboard/computer.
• Work requires occasional bending, reaching and lifting/moving up to 35 pounds.
• Work is subject to tight deadlines and interruptions can be stressful.
• Travel to store locations as necessary.
• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and/or overhead.

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.

As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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