Engagement Champion

Employee Engagement Champion

Trans Perfect is looking for an Employee Engagement Champion to drive employee engagement in a call center environment. The successful candidate will plan, organize, and execute employee activities, events, recognition, and incentives to promote a positive work culture.

• Create, execute, and enhance employee incentive and recognition programs.
• Work with Site Leader to execute initiatives throughout the site.
• Brainstorm and share ideas on how to improve employee engagement and morale on-site.
• Meet monthly with Senior Leadership Team to discuss upcoming site-wide initiatives and share what’s working and what’s needed.
• Serve as the main point of contact for Marketing/Communications, organizing company events, fundraising, and social media information.
• Develop social media content and strategies supporting a variety of initiatives, from employee engagement to volunteer on external campaigns.
• Organize annual events such as picnics, Halloween Trunk or Treat, Thanksgiving, Christmas Party, and other celebrations.
• Partner with Human Resources on the employee anniversary recognition program and birthday recognition, maintaining DOB records and timely celebrations.
• Plan, organize, and provide refreshments for the Kudo’s and Superstar monthly luncheon.
• Plan, organize, and provide refreshments for quarterly events celebrating top performers, perfect attendance, and core values winners.
• Create, organize and execute various employee celebrations including birthdays, anniversaries, Employee Appreciation Day, and Customer Appreciation week.
• Photograph events and post photos for employee access.
• Increase brand awareness in the community by organizing community involvement events, activities, and fundraisers.
• Work in partnership with Human Resources on events such as Health Fairs.
• Create, distribute, and post a monthly event calendar.
• Other duties as assigned.

• Ability to demonstrate Trans Perfect’s core values in an ongoing and consistent way.
• Excellent communication (written and verbal) skills.
• Exceptional customer service and multitasking skills.
• Strong organizational skills, sense of urgency, and attention to detail.
• Effective project and time management skills.
• Friendly, professional demeanor and interpersonal skills.
• Be flexible and available to work extended hours.

• Experience in a call center environment working with all levels of the organization.
• Advanced understanding of Facebook Timeline and Page Manager, Twitter, Instagram, and other social media tools.
• Proficiency in MS Office products:
  Word, PowerPoint, Excel.

• Action-oriented: a self-starter who proactively senses and responds to problems and opportunities.
• Relationship builder: excels in getting people involved and building a network of contacts.
• Energetic & passionate: demonstrates a deep desire to help others and be a positive role model.

Pre-employment background check is required.

Trans Perfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.