Employee Engagement Champion

The Employee Engagement Champion is responsible for increasing overall employee engagement in a call center environment and should be a positive solution-oriented person. This individual will organize all employee activities, events, recognition, and incentives to promote and advocate for a positive work culture, inspire employee engagement and foster collaboration.

• Create, execute, and enhance employee incentive and recognition programs
• Work with Site Leader to execute initiatives throughout the site
• Brainstorm and share ideas on how to improve employee engagement and morale on‑site
• Meet monthly with Senior Leadership Team to discuss upcoming site‑wide initiatives and share what’s working and what’s needed
• Serve as the main point of contact for Marketing/Communications, such as organizing company events, fundraising, and social media information
• Develop social media content and strategies supporting a variety of initiatives, from employee engagement to volunteer on external campaigns
• Organize annual events such as picnics, Halloween Trunk or Treat, Thanksgiving, Christmas Party, etc.
• Anniversary Recognition – Work in partnership with Human Resources on the employee anniversary recognition program
• Birthday Recognition – Maintain DOB records and recognize employee’s birthday timely
• Plan, organize, initiate, communicate and provide refreshments for the Kudo’s and Superstar monthly luncheon
• Plan, organize, initiate, communicate and provide refreshments to celebrate top performers, perfect attendance, and core values winners with a quarterly event
• Create, organize and execute various employee celebrations including birthdays, anniversaries, Employee Appreciation Day (first Friday of March), Customer Appreciation week (first week of October)
• Photograph events and post photos for employee access
• Increase brand awareness in the community – Organize community involvement events, activities, and fundraisers
• Work in partnership with Human Resources on events such as Health Fairs
• Create, distribute and post monthly event calendar
• Other duties as assigned

• Ability to demonstrate Trans Perfect’s core values in an ongoing and consistent way
• Excellent communication (written and verbal) skills
• Exceptional customer service and multitasking skills
• Strong organizational skills, sense of urgency, and attention to detail
• Effective and demonstrative project and time‑management skills
• Friendly, professional demeanor and interpersonal skills
• Be flexible and available to work extended hours

• Experience in a call center environment working with all levels of the organization
• Advanced understanding of Facebook Timeline and Page Manager, Twitter, Instagram, and other social media tools
• Proficiency in MS Office products:
  Word, PowerPoint, Excel

• Action‑Oriented: A self‑starter who proactively senses and responds to problems and opportunities and requires minimal supervision
• Relationship Builder:
  Excels in getting people involved and building a network of contacts that allow you to multiply your influence on the organization
• Energetic & Passionate:
  Passion and energy deeply founded in the desire to help others and to be a positive role model

Pre‑employment Background Check Is Required.

Trans Perfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.