Senior Director, HR Operations, Shared Services & HR Technology

Company Description

Unitek Learning is a leading healthcare education organization focused on preparing the next generation of nurses and healthcare professionals.

Unitek Learning is a leading healthcare education organization focused on preparing the next generation of nurses and healthcare professionals.

Through its family of institutions, including Unitek College of Nursing, Eagle Gate College, Provo College, Brookline College, and Unitek EMT, Unitek delivers career-focused education designed to help students build meaningful careers while addressing critical workforce needs across the healthcare industry.

Through our Workforce Solutions segment, Unitek partners with hospitals and health systems to create sustainable talent pipelines and expand access to healthcare education through employer-based training and workforce development programs nationwide.

The Senior Director, HR Operations, Shared Services & HR Technology is responsible for leading the strategy, execution, and continuous improvement of payroll, HR technology, employee services, and HR operational excellence across the organization. This role oversees payroll operations, Human Capital Management (HCM) systems, HR shared services, compliance, and process optimization while driving a seamless and scalable employee experience.

This leader will serve as a strategic partner to Human Resources and business leadership, leveraging technology, analytics, automation, and artificial intelligence (AI) to modernize people processes, improve operational efficiency, and support organizational growth. The ideal candidate combines deep expertise in payroll, HR systems, and shared services with a passion for innovation and service excellence.

• Provide strategic leadership and oversight for multi-state payroll operations, ensuring accurate and timely payroll processing.
• Ensure compliance with all federal, state, and local payroll laws, regulations, and reporting requirements.
• Develop, implement, and continuously improve payroll policies, procedures, and controls to enhance accuracy, efficiency, and compliance.
• Partner with Finance, Accounting, and external vendors to ensure payroll integrity and audit readiness.

• Lead the strategy, governance, optimization, and administration of the organization's HCM and HR technology ecosystem.
• Evaluate, select, implement, and enhance HR systems to support business objectives and improve the employee experience.
• Partner with IT and business stakeholders to integrate HR systems, automate workflows, and improve data accessibility.
• Establish data governance standards and conduct regular audits to ensure data accuracy, security, and compliance.
• Drive reporting, analytics, and dashboard capabilities that support workforce planning and decision-making.

• Design, implement, and lead a best-in-class HR Shared Services model that delivers consistent, efficient, and employee-centric support.
• Standardize and streamline HR processes across the employee lifecycle, including onboarding, employee data management, leaves, and offboarding.
• Establish and monitor service-level agreements (SLAs), KPIs, and operational metrics to measure effectiveness and drive continuous improvement.
• Develop and maintain process documentation, knowledge resources, and standard operating procedures.

• Identify and implement AI-enabled solutions that improve HR service delivery, employee support, operational efficiency, and decision-making.
• Lead initiatives that leverage automation, workflow technology, predictive analytics, and self-service capabilities.
• Evaluate emerging HR technologies and AI applications to support organizational goals and enhance the employee experience.
• Partner with HR leadership to develop responsible, compliant, and effective AI practices across the employee lifecycle.

• Build, lead, and develop a high-performing team responsible for payroll, HR systems, shared services, and HR operations.
• Foster a culture of accountability, innovation, customer service, and continuous improvement.
• Provide coaching, mentoring, and professional development opportunities to support team growth and succession planning.
• Drive organizational change management efforts related to process, technology, and service delivery improvements.

• Collaborate…