Senior UX Designer

Job Description:

Senior User Experience (UX) Designer

User Experience Designers balance business goals and user needs to create public-facing digital experiences that are easy to use, accessible and results-oriented. They have a strong understanding of the principles of UX design, usability and accessibility best practices. They are well-versed in wire framing, prototyping, form design and have a functional understanding of coding and digital content strategy. UX designers work alongside UX researchers, the creative team and web developers to create and iterate on web experiences that enhance customer experience with our brand across numerous digital properties.

As members of the web team, UX Designers also support content publishing and operation of websites.

• Manage the information architecture of our websites and enhance user experience by creating seamless journeys through various digital properties.
• Lead core content modeling sessions to set the structure and content strategy for web content, collaborating with content strategists, copywriters and visual designers.
• Build wireframes and mid/high fidelity, interactive prototypes, collaborating with visual designers and web developers to turn them into digital experiences that meet the needs of both the brand and our customers.
• Work with UX researchers to complete and analyze research studies.
• Collaborate with business analysts as they complete technical specifications and maintain documentation.
• Design forms – from simple to complex – to ensure ease of use for customers and other stakeholder groups.
• Stay up to date on recent studies and research findings to establish the best overall UX design elements to include in digital experiences.
• Lead web governance and make continued accessibility and UX improvements.
• Create, maintain and update web content in a content management system.
• Understand web analytics, website performance, and A/B testing outcomes is a plus.

• Minimum of 5years of experience in UX design in a professional setting.
• Bachelor’s Degree preferred, but all relevant job experience will be taken into consideration.

• Professional portfolio with design samples required.
• Proficient with visual design and prototyping programs such as Figma and Adobe XD.
• Strong time management, organizational, and project management skills to handle high volume of work of high complexity on time and within budget allotted.
• Microsoft Workfront experience is a plus.
• Basic experience with HTML and CSS and how backend and frontend technologies work together.
• Comfort working in component-based content management systems.
• Understanding of digital content strategy.
• Ability to work effectively in a collaborative environment to create top-performing interfaces for customers.
• Ability to communicate clearly and lead presentations on user experience decisions.
• Knowledge of UX trends and current design strategy and technologies.