IT Services Specialist

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks.

People across the globe—including first responders, humanitarians, global militaries, scientific researchers, lone workers, ships, aircraft, and remote operations—rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions.

Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Are you an ambitious and customer-focused IT Support professional looking for an amazing company to call home? Our IT Services Specialist I is just what you’re looking for! As the IT Services Specialist, you will support end user requests and issues, providing troubleshooting and remediation support for the Iridium IT Service Desk. This position will work in cooperation with System Administrators, Network Engineering, and Technical Operation teams to provide secure LAN and WAN connectivity for systems and end users.

This is a small but mighty team dedicated to providing amazing service to the entire organization, so if you’ve got a collaborative spirit and team player mentality, this role is a great fit for you!

• Work collaboratively with your team to administer, support, and maintain desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment
• Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment
• Perform employee offboarding IT functions, including the collection of equipment and deprovisioning of computer/security access
• Maintain company asset management within the Configuration Management Database (CMDB)
• Responsible for accurately recording detailed closure cause codes on incidents to assist with determining Service Desk trends
• Maintain appropriate tools (Service Now, Active Directory, and SCCM) to assist in the execution of duties
• Participate in creating, updating, validating, and maintaining appropriate and current Service Desk documentation, such as internal and user-facing knowledge articles
• Continually learn and improve skill sets through use of various learning platforms such as Pluralsight, Snows knowledgebase, etc.
• Pursue additional training opportunities in order to maintain the skills necessary to execute duties

• Associate’s degree in Computer Science or equivalent experience
• 0-2 years’ experience in a technical desktop support role providing in person and remote customer service
• Experience working in a Windows desktop OS environment
• Experience supporting end users in an Office 365 environment
• Exceptional customer service skills
• Knowledge of ITIL best practices required; have or obtain ITIL v3 or ITIL 4 Foundation certification within 12 months of hire
• Strong communication skills, with the ability to clearly present to others
• Have confidence and be able to easily build meaningful relationships with your manager and members of your team
• Must be able to prioritize your…