System & Application Administrator Principal

System & Application Administrator Principal

Job : 322062
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$90,250.00 - $/annually, DOE

Grade

122

Work Schedule

Monday - Friday, 8am - 5pm
Summer

Hours:

Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Information Technology Services (ITS) Business Enablement department at MCCCD is looking for a dynamic Systems and Application Administrator Principal to manage its cloud and on-prem infrastructure technology. This team provides 24/7 support for the applications supported by the Business Enablement team. Through vendor engagement activities, project management, team leadership, system administration, and communication and collaboration, this role ensures continuous access and enhancement of MCCCD's ERP (Enterprise Resource Planning) systems.

This position also plays a lead role in infrastructure technology-related initiatives (e.g., migrations, upgrades, RFIs, RFPs, audits).

The ideal candidate will possess project management skills and experience managing cloud infrastructure systems (e.g., OCI, AWS, and Azure) and applications (e.g., People Soft, Dynamic Forms, and QLess). This role supervises staff and mentors junior team members.

Essential Functions

System Administration (25%)

Liaises with ITS and various vendors to oversee maintenance, support, and troubleshooting for Business Enablement applications; uses and administers vendor ticketing system to create RFCs (Request for Change), SRs (Service Requests), and access changes for vendors to act upon; collaborates with vendor representatives and Maricopa technical and functional teams to implement requested changes; tracks OCI Cloud access and security requests; monitors certificate lifecycle, tracks unsupported versions, and notifies owners to take action;

maximizes the availability of all ERP systems to support the business operations of the colleges.

Team Leadership (20%)

Plans, organizes, assigns, supervises, reviews, and evaluates the work of staff; participates in hiring, discipline, and termination activities; identifies training needs and opportunities; promotes professional growth and development opportunities among team members; holds team members accountable for completing assigned tasks; mentors team members to achieve expertise in supporting applications.

Project Leadership (20%)

Leads complex, technical projects such as People Soft, People Tools, PUM, and Audit projects; identifies appropriate project stakeholders and leads, coordinates, and facilitates meetings, and leads SIT, UAT, and disaster recovery testing.

Problem Management and Communication (15%)

Analyzes complex issues, incidents, and problems and develops solutions and recommendations; creates and requests RCAs (Root Cause Analysis); analyzes and identifies the linkages and interactions between different applications and infrastructures; facilitates incident response by coordinating conversations with the right mix of technical and functional team members; targets and escalates long-standing or unresolved issues; communicates incident status and facilitates the change management process;

utilizes effective, appropriate, and professional communication with various stakeholders and team members.

Documentation and Coordination (10%)

Leads RFP and RFI activities, including creation, coordinating review and approval processes,…