Associate, GCO, Wfs-Gco, ACCS

Position: Associate, GCO, WFS-GCO, ACCS
Description

Amazon's Candidate Connection Services:
The ACCS Call Center team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon. ACCS Call Center associates are the key experts in getting candidates to their first day with Amazon, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues.

They will manage internal and external candidate referrals to ensure the best possible candidate experience cessful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action.

You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day  will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.

Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 5am PST to 5pm PST and adjust during Daylights Savings.

Key job responsibilities

* Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction

* Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals

* Communicate effectively in both verbal/written form.

* Participation in the continuous improvement of the overall hiring process

* Manage and own daily tasks from start to finish

* Perform administrative tasks as necessary

* Additional tasks as needed per business needs

Basic Qualifications

* High school or equivalent diploma

Preferred Qualifications

* Experience working with Windows, Word, Excel, MyTime (Kronos) and Power Point

* Experience in administrative tasks such as data entry, managing data driven report processes or processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

USA, AZ, Tempe - 16.00 - 28.00 USD hourly