AI Engineer

KUBRA HQ is KUBRA’s unified, AI-powered, cloud-native platform that brings together all of our billing, payments, and customer experience solutions under one scalable system. It serves as the foundation for KUBRA’s products — from payments and alerts to portals and analytics — enabling clients to manage the entire customer communication and billing journey seamlessly.

The AI Engineer is responsible for designing, building, and operationalizing intelligent systems that extract value from data and power AI-driven product capabilities. This role spans applied AI (including generative AI and LLM-based systems), production-grade machine learning engineering, data science and advanced analytics.

The AI Engineer partners with Product, BI, and Data Engineering teams to establish AI and machine learning standards, architect scalable AI systems, and deliver measurable business impact across internal and customer-facing solutions.

Tempe, AZ. (Hybrid opportunity)

• Design and maintain scalable data-to-AI pipelines covering ingestion, transformation, feature/prompt engineering, model training, orchestration, deployment, and monitoring.
• Deliver AI-driven solutions that measurably improve key product or operational metrics (e.g., revenue uplift, cost reduction, consumer satisfaction, platform efficiency, prediction accuracy, latency reduction).
• Partner with Data and Product to identify and execute AI opportunities aligned with strategic objectives.
• Establish and enforce AI and machine learning and data operational standards, governance, and best practices across the organization.
• Deliver actionable, data-driven insights and reporting to inform business decisions and evaluate performance across products, operations, and AI systems.
• Build reliable experimentation frameworks to validate model performance and business impact and drive iterative improvements through reliable model evaluation and testing.
• Own the scalability, robustness, observability, optimization and operational excellence of production AI systems and data pipelines.

• Strong analytical and problem‑solving skills, with the ability to translate ambiguous business requirements into structured AI and data solutions.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non‑technical stakeholders.
• Ability to collaborate effectively across Product, Engineering, BI, and Data teams.
• Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment.
• Proactive, ownership‑oriented mindset with the ability to work independently and drive solutions from concept to production.
• Professionalism and composure when operating under pressure or resolving production issues.

• Minimum of 3-5 years of designing, building, and operationalizing end-to-end data and AI systems in production environments.
• Sound knowledge of the machine learning lifecycle from data gathering and preparation to feature engineering to model deployment, monitoring and iteration.
• Hands‑on experience with LLM-based systems (e.g., RAG architectures, prompt engineering, model evaluation, API integration).
• Strong programming skills in Python & SQL, experience writing production‑quality code.
• Exposure to AWS Bedrock and preferably AWS Sagemaker, cloud‑based AI/ML services and modern data platforms.
• Experience integrating external AI/LLM APIs and building and operationalizing application‑layer AI services is desirable.
• Strong software engineering fundamentals, including experience with CI/CD, testing practices, and containerization concepts.

• Thrive in an award‑winning, innovation‑driven culture that champions growth, embraces diversity, and fosters inclusion for all.
• Earn competitive pay with annual performance‑based bonuses that recognize your impact.
• Invest in your future with our 401(k) plan featuring company matching.
• Stay healthy with comprehensive medical, dental, and vision coverage, plus HSA and FSA options.
• Recharge with paid vacation and sick days — and a paid day off for your birthday.
• Make an impact with two paid…