Analyst, IT​/Tech, Technical Support

Job Summary

The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts. Has a working knowledge of advanced concepts, practices, and procedures. Serves as a subject matter expert for certain areas of the application, for technologies and integrations, or business processes.

• Conducts analysis of business and system processes, system data, integration, and reporting.
• Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
• Serves as the subject matter expert to lead and facilitate requirement gathering sessions.
• Provides defect management of applications, systems, databases, or websites.
• Predicts potential problems, provides recommendations, and documents solutions according to approved standards/procedures.
• Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
• Provides escalated (tier
  3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots complex production issues. Evaluates and follows through on issues and problems until resolved or escalated.
• Leads process improvement efforts within teams.
• Identifies and communicates best practices.
• Conducts analysis for the evaluation and selection of new analysis solutions and tools.
• Perform other duties as assigned.

• Works to achieve day-to-day objectives with moderate impact on the area.
• Works independently on larger, moderately complex projects/assignments.
• Sets objectives for own area to meet the objectives or goals of projects and assignments.
• May assist other professionals with tasks and assignments.

• May provide guidance and assistance to entry level professionals and/or support employees.

• Requires practical knowledge of area typically obtained through advanced education combined with experience.
• Minimum high school diploma or equivalent (GED) required.
• Typically requires a university degree or equivalent experience and minimum 2-4 years of prior relevant experience.

• Technology skillset varies by team

• Not applicable

• May require travel

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.