Senior Program Manager, Ops and Tech Integration, Relay Operations Center, Tech and OI

Position: Senior Program Manager, Ops and Tech Integration, Relay Operations Center,  Tech and OI
Description

We are seeking a Program Manager III to drive technology integration and process improvements across Amazon Transportation Services (ATS) business lines. In this role, you will lead cross-collaborative initiatives that identify co-dependencies and drive alignment between teams to advance operational efficiencies. You'll build comprehensive roadmaps, define clear requirements, and proactively mitigate risks to ensure successful implementation of new technologies and processes s position requires exceptional communication skills, problem-solving abilities, and workflow management expertise to navigate complex cross-functional programs with significant business impact.

As a Program Manager III, you'll serve as a critical liaison between multiple stakeholders, facilitating meaningful collaboration that translates operational needs into actionable technology solutions. You'll be responsible for streamlining processes, eliminating inefficiencies, and establishing metrics to track program success while balancing technical feasibility with business objectives.

Key job responsibilities

Design and manage comprehensive roadmaps for integrating new technologies and processes across ATS business lines, ensuring alignment with organizational objectives and identifying co-dependencies between teams.

Lead cross-functional collaboration initiatives by facilitating effective communication between stakeholders, translating complex technical requirements into actionable plans, and building consensus across diverse teams.

Develop and implement process improvement strategies that streamline workflows, eliminate inefficiencies, and enhance operational performance through data-driven analysis and metrics tracking.

Proactively identify and mitigate program risks by conducting thorough assessments, developing contingency plans, and ensuring timely escalation of critical issues to appropriate stakeholders.

Partner with technical and operational teams to define clear requirements, establish success criteria, and drive the successful delivery of complex projects that span multiple business lines.

A day in the life

Your typical day involves a mix of strategic planning and tactical execution. You'll begin with coordination meetings across various stakeholders to align on priorities and address emerging challenges. Throughout the day, you'll spend time refining roadmap strategies, documenting detailed requirements for new technology implementations, and identifying potential risks or dependencies that could impact delivery timelines. You'll collaborate closely with technical and operational teams to ensure requirements are clearly understood and properly translated into viable solutions, while continuously evaluating progress against established metrics

About the team

The ROC Tech&OI Team serves as a critical bridge between the Middle Mile Product Teams and ROC Operations teams, ensuring that feature development aligns perfectly with customer needs and operational priorities at a global scale. Our mission is to support all ROC Teams on the Disruption Management platform and integrate operations with DM and Relay technology. This integration enables ROC to grow as a global organization with geographically agnostic team structures.

We are committed to advancing efficiency and elevating operational standards through innovative technology solutions. By fostering close partnerships between product development and operations, we create solutions that deliver meaningful impact and enable sustainable growth across the organization.

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other…