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IT Manager
Job in
Tempe, Maricopa County, Arizona, 85280, USA
Listed on 2026-05-22
Listing for:
Maricopa Community Colleges District
Full Time
position Listed on 2026-05-22
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator
Job Description & How to Apply Below
These service domains are foundational to the role and are managed to ensure consistency, reliability, and a high-quality user experience for students, faculty, and staff.
Under the direction of the Director of IT Operations in ITS with a dotted-line relationship to campus leadership, the IT Manager provides structured support and is a communication channel to ensure ongoing alignment with college operational priorities, administrative needs, and service expectations. Success in this role depends on transparency, coordination, and shared accountability while preserving District Office ITS governance, standards, and enterprise service delivery models.
Essential Functions
25% - IT Operations
* Provides leadership, direction, and operational oversight for college technology services including desktop support, help desk operations, audiovisual (A/V) and media services, and computer lab environments, including satellite locations
* Develops and oversees the implementation of goals, objectives, strategic initiatives, projects/programs, and integrated technologies, systems, and services
* Ensures escalated IT issues and service concerns are addressed promptly and professionally
* Acts as a visible and reliable point of contact for college leadership regarding service health, risks, and operational impacts
25% - Team Leadership, Coaching, and Workforce Development
* Plans, organizes, assigns, supervises, reviews and evaluates the work of staff
* Recommends and/or approves staff selection, directs training and the disciplinary process for assigned unit
* Identifies training needs and opportunities; oversees and provides staff training and mentoring
* Establishes expectations for service quality, professionalism, and accountability
* Supports the mentoring and development of full-time staff, temporary employees, and Federal Work-Study students to build service capacity and future talent pipelines
* Fosters a culture of continuous improvement, collaboration, and respect aligned with District values
15% - IT Service Management & Operational Maturity
* Reinforces ITIL-aligned service practices across incident, request, problem, change, and knowledge management
* Ensures the support team follows consistent service workflows, escalation paths, and documentation
* Reviews service trends and recurring issues
* Partners with District Office teams to identify root causes and improvement opportunities
* Supports SLA alignment and transparent reporting of service performance
15% - Stakeholder Partnership & Communication
* Partners with academic leadership and college administrators to understand academic and operational technology needs
* Establishes a predictable communication and reporting cadence with college and District Office leadership to share service updates, risks, metric, and improvement progress
* Translates technical topics into clear, actionable information for non-technical audiences
* Represents District Office ITS as a collaborative and accountable service provider
10% - Resource Stewardship & Service Enablement
* Oversees resource allocation, and lifecycle readiness related to services delivered to the college
* Coordinates with vendors and District Office partners to ensure service quality and value
* Collaborates with vendors and measures performance, installs corrective solutions when applicable
* Identifies opportunities to improve efficiency, standardization, and economies of scale while remaining responsive to college needs
5% - Standards, Governance, and Risk Alignment
* Ensures services delivered to the college align with District policies, security standards, and governance expectations
* Partners with District Office technical and security teams to manage risk and compliance without disrupting instructional outcomes
5% - Administration
* Leads and/or participates in college and District meetings, committees, and councils
* Performs related duties as assigned
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