Program Manager, ATS Linehaul Scheduling - Reusables

Description

Do you want to be part of an organization that is developing and launching new business models? If so, Amazon's Network Engineering & Scheduling Technology (NEST) team is looking for an experienced Program Manager with a strong record of achieving results, to own and drive accurate load scheduling for a quickly growing business segment within North America. We are looking for a leader who is passionate about building new businesses, solving complex problems for our customers, and establishing end-to-end transportation scheduling processes.

Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third-party locations. The NEST team needs exceptionally talented, bright, and driven people to design, develop, and improve our transportation systems.

Key job responsibilities

- Communicate analysis and insights to stakeholders and business leaders, both verbally and in writing

- Create and maintain tools and reports that support both Senior leadership as well as Operators at the site level

- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

- Manage multiple ongoing priorities and closely adhere to internal team and stakeholder SLAs

- Design new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability and scalability

- Enable effective decision making by retrieving and aggregating data from multiple sources in order to provide visibility to pending changes

- Drive continuous improvement by identifying ways to streamline processes and reduce waste sources and compiling it into a digestible and actionable format

- Maintain/update documentation for internal training and reference

- Onboarding, training, and managing new team members

- Communicate analysis and insights to stakeholders and business leaders, both verbally and in writing

- Lead a team of 5+ Transportation Specialists and Leads to conduct daily scheduling operations for our downstream customers within operations.

Basic Qualifications

- 3+ years of team management experience

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of delivering cross functional projects experience

- Experience defining program requirements and using data and metrics to determine improvements

- Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon experience

- 3+ years of project/program management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- 1+ years of management experience

- Knowledge of SQL and Excel at a moderate or advanced level

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- Experience implementing repeatable processes and driving automation or standardization

- Experience in data mining, data management, reporting, and SQL queries

- 1+ years of driving end to end delivery, and communicating results to senior leadership experience

- 2+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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