Client Engagement Project Manager

Title: Client Engagement Project Manager

Duration: 6-month Contract to Hire (CTH)

Location: Jackson, MS, Charleston, WV

Work Type: 100% onsite M-F

Start Date: ASAP

Interview Process: 1st round is a 30–60-minute MS Teams; 2nd round

The Client Engagement Project Manager serves as the primary relationship owner for a major client account. This role focuses on client experience, executive engagement, and proactive issue resolution. The position requires strong interpersonal skills, onsite presence, and the ability to partner closely with an internal IT/Technical Project Manager who owns delivery.

• Serve as the primary onsite point of contact for client stakeholders & leadership.
• Build strong, trust-based relationships through regular in-person engagement.
• Maintain awareness of client emerging concerns.
• Communicate project status, risks, and needs to executives & technical teams clearly and professionally.
• Act as the first line of defense for escalations and onsite issues.
• Coordinate with internal IT PMs and technical teams to resolve issues quickly.
• Anticipate client needs and proactively address potential friction points.
• Ensure a smooth, positive experience across all software development initiatives.
• Translate client concerns into actionable items for technical teams.
• Support alignment between business expectations and technical realities.
• Facilitate communication between client stakeholders and internal delivery teams.
• Strengthen long-term client satisfaction and retention.
• Identify opportunities to improve service quality or expand engagement.
• Represent the client's voice internally while balancing delivery constraints.

• 8-10 years (ideally) of experience in client-facing roles such as Client PM, Account Manager, Engagement Manager, Customer Success Manager, or similar.
• Experience supporting or working alongside software development or IT project teams.
• Strong communication, relationship‑building, and expectation‑management skills.
• Excellent communication, diplomacy, and conflict‑resolution skills.
• Ability to manage multiple projects in a fast‑paced environment.
• Ability to work onsite daily.
• West VA- PMP Certification Required

• Experience delivering solutions to a State government client as a consultant (not as a State employee).
• Exposure to IT project management, SDLC, or technical environments.
• All states except for West VA, PMP certification is preferred;
  West VA PMP certification is required.

• Someone personable, calm under pressure, and strong at reading a room.
• Someone who enjoys being onsite, visible, and embedded with the client.
• Someone who can manage relationships while partnering with a technical PM.
• Someone who can diffuse tension, build trust, and maintain communication flow.