Helpdesk Administrator - local to Arizona on-site

Must be local to Arizona. This role is on-site in Tempe, AZ M-F 8:00am - 5:00pm.

Under the direction of the IT Manager, the Helpdesk Administrator will be responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. A Helpdesk Administrator also handles server and domain changes and is tasked with troubleshooting and configuring a wide variety of hardware devices.

• Set up and maintain basic network operations, including assembly of network hardware and assist the rest of the IT team with various tasks.
• Set up devices for employees of IES.
• Provide first and second level telephone support and problem resolution.
• Install and test necessary software and hardware.
• Hardware supported will include:
  Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, Cisco and Skype phone systems.
• Read or listen to client problems and collect necessary information to identify and resolve technical issues.
• Install, upgrade and configure network printing, directory structures, and security rights.
• Identify opportunities to improve support processes.
• Respond to needs and questions of users concerning their access of network resources.
• Follow strict privacy policies, complete regular database maintenance tasks, and maintain accurate inventory records.
• Monitor system backups.
• Ensure company phone system and computers are in working order.
• Occasional travel to support remote sites as required.
• Provide support remotely after hours when required.
• Other responsibilities as assigned.

Min: USD $18.00/Hr.

Max: USD $22.00/Hr.

• Self‑motivated, professional, and positive in approach.
• Adaptable to a changing environment.
• Promotes the company culture and mission to employees, vendors, clients, and business partners.
• Acts as the company liaison with customer representatives.
• Proven problem‑solving and critical‑thinking skills.
• Strong written and oral communication, interpersonal, and customer‑service skills.
• Multi‑tasking and organized.
• Capable of working independently and as part of a team.
• Flexible in handling assignments and attends to detail.
• Ability to lift and move computers, printers, and servers.

• High School Diploma or GED equivalency (Associate’s Degree in IT field preferred).
• Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications.
• Knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
• Experience with an IT organization with multiple locations.
• Proficient with Microsoft Office and Windows 10.
• Basic Power Shell experience, or willingness to learn.
• Ability to manage multiple tasks/projects simultaneously and work independently and with a team.
• Meets company minimum driving standards.

6+ years

High School

IES is an Equal Employment Opportunity Employer. Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, and Protected Veterans are encouraged to apply. IES complies with all federal, state, and local equal‑employment‑opportunity laws and regulations.