Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Description

The Amazon Web Services Professional Services (Pro Serve) team is seeking a skilled Delivery Consultant to join our team  this role, you’ll work closely with customers to design, implement, and manage AWS solutions that meet technical requirements and business objectives, driving customer success throughout the project lifecycle.

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs.
• Providing technical guidance and troubleshooting support throughout project delivery.
• Collaborating with stakeholders to gather requirements and propose effective migration strategies.
• Acting as a trusted advisor to customers on industry trends and emerging technologies.
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts.

• Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 5+ years of experience in cloud architecture and implementation.
• 5+ years as a contact center technology architect, enterprise IT architect or senior contact center developer working with leading contact center technology platforms and applications.
• 3+ years designing and implementing NLP/NLU (IVR or chat) solutions at enterprise scale in a contact center environment.
• 3+ years hands‑on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms.

• Knowledge of security and compliance standards including HIPAA and GDPR.
• Experience communicating technical concepts to non‑technical audiences.
• AWS experience, with proficiency in a wide range of AWS services.
• AWS Professional level certifications preferred.
• Experience with automation and scripting (e.g., Terraform, Python).
• Knowledge of Amazon Connect or Amazon Lex capabilities.
• Experience incorporating generative AI into the contact center.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

USA, AZ, TEMPE -  -  USD annually
USA, CA, Mountain View -  -  USD annually
USA, GA, Atlanta -  -  USD annually
USA, MA, Boston -  -  USD annually
USA, NJ, Jersey City -  -  USD annually
USA, TX, Dallas -  -  USD annually
USA, VA, Arlington -  -  USD annually
USA, WA, Seattle -  -  USD annually

Job : A