IT Operations Engineer

Overview

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Print Operations Technical Business Systems Consultant in Tempe, AZ (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package. Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers  financial needs and helping people succeed financially, apply today.

Contract Duration: 12+ Months

• Print, Mail & Output Delivery
  • Analyze and document end-to-end print and mail processes, from upstream data through print, mail, and archival
  • Support high-volume batch print operations including statements, letters, notices, and checks
  • Partner with print vendors and/or in-house print teams to ensure SLA adherence and delivery accuracy
  • Identify operational risks such as mis-collation, remail exposure, and compliance gaps
• Reconciliation & Controls
  • Design, document, and validate document-level and file-level reconciliation processes
  • Ensure expected vs. actual output reconciliation with clear break identification and resolution workflows
  • Define control totals, audit trails, evidentiary artifacts, and aging logic
  • Support SOX-impacted and regulatory control environments
  • Collaborate on automated vs. manual reconciliation strategies
• Business Analysis & Requirements
  • Produce end-to-end functional and non-functional requirements that withstand audit and production realities
  • Embed control requirements directly into solution designs
  • Document exception handling, reprints, breaks, and failure scenarios (not just the happy path)
  • Maintain traceability from regulatory or operational obligations to system behavior

• Domain Expertise (Non-Negotiable)
  • Proven experience in print, mail, or output services in a high-volume environment
  • Strong understanding of delivery, reconciliation, and operational controls
  • Familiarity with print stream formats (AFP, PDF, XML, PCL)
  • Experience with mail tracking, reprints, exception handling, and SLAs
• Reconciliation & Controls
  • Hands-on experience with document/file-level reconciliation
  • Knowledge of control totals, audit trails, and SOX-related controls
  • Ability to design and document reconciliation logic and break-resolution workflows
• Technical & Data Skills
  • SQL (read-level minimum)
  • Advanced Excel skills (pivot tables, reconciliation modeling)
  • Comfort validating data consistency across multiple systems
• Business Analysis Experience
  • Senior-level BA experience supporting Operations or regulated environments
  • Strong documentation, process mapping, and requirements writing skills
  • Experience capturing exception flows and control requirements
• Preferred / Nice-to-Have
  • MRDF (Mail Run Data File) experience (strong plus; submit immediately if present)
  • Financial services or regulated industry experience
  • Experience with automated reconciliation or operational dashboards
  • Background with vendor-managed print services