Product Manager, Levels

Position: Product Manager, Multiple Levels
About Carvana

"We believe CVNA is in the early stages of becoming the next U.S. retail category killer."

- Stephens Investment Bank, Analyst Report, Sept. 2024

"Growing a capital and labor intensive, industrial type asset at a 40% clip is unchartered territory…"

- JP Morgan Chase, Analyst Report, Jan 2026

Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500, following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we emerged as both the fastest-growing and most profitable automotive retailer in the US, thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more.

Our technology teams build:

* End-to-end ecommerce for buying and selling cars, including everything you see on  and in our mobile apps.

* AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform built for efficiency and quality at scale.

* 360° vehicle photography and interactive merchandising using cutting-edge computer vision and AI.

* The most sophisticated self-service automotive lending platform in the world; a full fintech stack.

* Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet, reaching 90% of US driveways.

* Enterprise-grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow automation covering everything mechanical, electrical, and cosmetic.

* Early adoption and customization of AI tools to optimize developer efficiency and experience.

And much, much more…

About the team and position

Our Product team is at the center of that growth, and we are hiring. We are an AI-first technology organization that moves fast, operates with high ownership, and builds things that matter  you want to grow not just as a Product Manager but as a leader and business-builder, Carvana is the place for you.

We are hiring Product Managers across several teams in Los Angeles and Phoenix, spanning mid-level and senior roles. While each team has its own focus area, we look for the same foundational qualities across all of them: strong product instincts, a data-driven mindset, an AI-first approach to work, and the drive to own outcomes end to end.

The Teams

Depending on your background and interests, you may be considered for one or more of the following teams:

* Conversational AI:
Own the roadmap and continuous improvement of Sebastian, our AI-powered conversational agent built on leading-edge LLMs that helps millions of customers research, buy, sell, and manage their vehicles.

* Transactional Communications:
Own the customer-facing communications ecosystem across email and SMS, delivering clear, empathetic, and timely messages throughout the car-buying journey at scale.

* Nurture:
Lead nurture communications on an AI-first team, guiding customers from early interest through purchase using machine learning, personalization, and experimentation across email, SMS, and push.

* Engineering Horizontals - Identity, Experimentation & Data Platform:
Own the foundational platforms that power customer trust, product innovation, and regulatory compliance, including authentication, consent management, data privacy APIs, and experimentation infrastructure, as well as the strategic shift in how Carvana consumes and governs data through enterprise adoption of Sigma, migration of legacy SQL Server assets to Snowflake, and ownership of the unit economics of the data platform.

* New Car Platform:
Own product strategy and execution for high-priority special projects across Carvana's New Car organization, spanning new entrants, franchise manufacturers, and direct-to-consumer offerings with broad cross-functional visibility.

* Inventory Workforce and Vehicle Management:
Support the design and development of a new collection of AI and Machine Learning vehicle routing and advanced manufacturing solutions. The goal, automate the entire reconditioning process while optimizing for…