Technical Support Specialist

Technical Support Specialist

Location:

Hybrid - Tempe, AZ

• Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Analyze and make recommendations for hardware and software standardization
• Create user accounts and manage access control based on company policies
• Maintain, analyze, and repair hardware and software systems
• Respond to tickets in Jira, troubleshoot and resolve problems on time
• Support and enforce information technology (IT) policies
• Set up and configure new systems (Mac and PC), applications, and upgrades
• Manage user account information, permissions, and rights, including groups
• Document standard procedures and processes
• Partner with HR and Security for onboarding of new employees
• Work with laptop vendors to order new laptops as needed
• Help employees with any technical issues
• Train end-users on best practices for using various IT systems, software, and devices.
• Provide support for office equipment (printers, scanners, and other peripherals), ensuring that all devices are functioning optimally and resolving any technical problems.
• Write and maintain basic scripts (Power Shell, Bash, or similar) to automate tasks and improve system efficiency.

• 2 years of experience supporting hardware and software applications
• Experience with laptop hardware, software applications, operating systems and network connectivity
• Strong problem-solving skills and the ability to work independently and in a team environment.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Experience, troubleshooting, both Mac and Windows operating system
• Strong knowledge of Google Workspace
• Scripting knowledge: bash/python/powershell or other languages
• Experience with networking concepts such as IP addressing, DNS, DHCP, and VPNs, and familiarity with network hardware such as routers and switches.

• Competitive salary
• Hybrid work arrangement in Tempe, AZ
• Excellent medical, dental, and vision insurance options, with low-cost premium structures that demonstrate our commitment to offering great value to our employees
• 100% company-paid basic life insurance, short-term and long-term disability insurance
• 100% paid parental leave upon eligibility
• Company equity managed through Carta
• 401k with match and 100% vesting upon hire
• Flexible PTO in an environment where taking time off to relax or recharge is supported and encouraged
• Take time off for holidays — and yes, your birthday counts too. Celebrate, relax, and recharge without thinking twice.

Wealth is an equal opportunity employer and encourages people from all backgrounds to apply. Should you have a disability or special need that requires accommodation, please let us know.