Global Security - Technical Security Specialist at JPMorgan Chase Tempe, AZ

Global Security - Technical Security Specialist position at JPMorgan Chase, located in Tempe, AZ. Global Security is dedicated to safeguarding employees, customers, and assets worldwide.

• Manage and configure access control, video, and intrusion systems as directed by management.
• Collaborate with security project managers and the configuration team to implement new projects or upgrades to security systems.
• Document and maintain system configurations, ensuring all changes are accurately tracked and implemented.
• Support calls to the Phoenix Operation Center configuration and support queue by resolving, triaging, or escalating as necessary.
• Diagnose and resolve technical issues related to hardware, software, and networking, taking ownership of incidents and providing proactive solutions.
• Monitor the health of access control, video, and intrusion systems, escalating service calls to the appropriate vendor or internal teams.
• Analyze data and reports to identify trends and issues, offering constructive recommendations and conducting weekly/monthly tasks/audits in a timely manner.
• Validate preventative maintenance and service jobs and create comprehensive reports and documentation related to configurations and system changes.
• Provide guidance and expert knowledge to team members as directed by management.
• Ensure all standard operating procedures (SOP) are followed correctly, adapting to evolving business needs.

• Demonstrated capacity for rapid learning and a strong dedication to professional advancement.
• Upholds a high level of integrity and dependability, capable of working independently and collaboratively within a team.
• Excellent communication skills, both verbal and written, across all staffing levels within the Bank.
• Proficient in managing multiple tasks simultaneously and adept at troubleshooting issues in high‑pressure situations.
• Exhibits a robust blend of technical and interpersonal skills.
• Comprehensive knowledge of all Microsoft applications, including Excel, Word, Teams, Outlook, and PowerPoint.

We offer a competitive total rewards package with a base salary based on experience and location, potential commission‑based pay, and discretionary incentive compensation. Benefits include health care coverage, on‑site wellness centers, retirement savings plans, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.