SysOps Application Support, AVP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Overview

We are seeking a highly skilled and motivated support resource who has banking knowledge working in Transaction banking, Payments, and Capital markets to join our IT team. The individual in this role will be responsible for ensuring smooth operations and providing comprehensive technical support for banking systems. As a key member of the team, the Support Specialist will work closely with developers, business analysts, and external vendors to maintain reliability and efficiency.

Utilize technical and interpersonal skills combined with client focus and a strong work ethic to craft and support effective payment solutions.

Key Responsibilities:

* Technical Support:
Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations.

* Incident Management:
Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).

* System Monitoring:
Proactively identify and mitigate potential issues.

* Collaboration:

Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.

* Vendor Coordination:
Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.

* Performance Optimization:
Analyze and report on payment system performance, recommending improvements for efficiency and scalability.

* Documentation:
Maintain detailed technical documentation for payment systems, workflows, and support procedures.

* Compliance:
Ensure that payment processes meet relevant regulatory requirements and security standards.

* Lead outage calls with business partners, development teams and senior management all on the call.

* Determine root cause and driving remediation tasks to avoid repeat incidents.

Qualifications:

* 4 years of relevant experience

* Technical Expertise:
Strong understanding of banking applications, APIs, and integration frameworks.

* Problem-Solving

Skills:

Proven ability to analyze and resolve complex technical issues under pressure.

* Communication

Skills:

Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.

* Tools:
Proficiency in system monitoring tools, SQL, Java, Spring Kafta, RESTful web services, Open Shift and scripting languages (e.g., Python, Shell).

* Adaptability:
Comfortable working in a fast-paced environment and managing multiple priorities.

* Experience working with monitoring tools like Splunk & Dynatrace. Should be able to configure dashboards and alerts, utilize their capabilities to design synthetic monitoring.

* Understanding of Web and Application servers. Web technologies and architecture.

* Advanced and experienced professional level role.

Key Domain and Technical Knowledge:

* Domain:
Financial and Banking

* Environment:
Windows, Linux, AWS, Open Shift, ROSA

* Database:
Oracle, DB2 and MS SQL

* Application/Web Server:
Tomcat, Apache, IIS

* Workflow Analysis:
Workflow/Session Monitoring

* Unix/Windows:
Linux Shell Scripting, Power Shell, and Python

* Documentation/Release Management: JIRA, Service Now, Confluence, SharePoint,

* Scheduling:
Autosys Task scheduler

* Monitoring Tools:
Dynatrace, Splunk, IR360

Education:

* Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

"Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position."

The typical base pay range for this role is between $112k - $141k depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and…