Quality Analyst II, Flex I&O

Description

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Quality Analyst to ensure compliance and maintain the highest standards across our investigation operations. This pivotal role involves conducting meticulous audits of cases, identifying trends, and driving continuous improvement in quality and performance. The ideal candidate will demonstrate exceptional attention to detail, analytical rigor, and adaptability in response to evolving business needs.

This role is open in Tempe, Arizona at the PHX
12 location.

Key job responsibilities

-Conduct thorough audits of Flex cases to ensure stringent compliance and uphold high standards.

-Analyze audit findings to identify positive and negative trends, proposing actionable solutions to enhance performance and quality.

-Take ownership of quality issues, offering high-quality solutions and championing proactive improvements.

-Exhibit excellent analytical skills to review cases and provide well-informed feedback to Investigation Specialists.

-Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision.

-Display flexibility by supporting additional tasks, deep dives, and escalations as needed.

-Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics.

Basic Qualifications

- Experience in process improvement/quality control tools and methods

- 6 months experience as a Quality Analyst

Preferred Qualifications

- Experience in fraud/risk investigations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  (Use the "Apply for this Job" box below).  for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at   .

USA, AZ, TEMPE - 18.00 - 31.00 USD hourly

USA, AZ, Tempe - 18.00 - 31.00 USD hourly