Support Engineer

Overview

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We re seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you ll have the opportunity to make a direct impact on Amazon s corporate global workforce, ensuring laptops, servers, and websites work seamlessly so teams can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you ll be the go-to knowledge expert for Amazon s corporate employees, providing seamless end-to-end services and frictionless on-site technical support to maintain productivity, security, and uninterrupted operations. Amazon s ITS Support Engineers are dedicated, dependable, and customer-focused, owning the overall IT experience and ensuring employees have the tools and resources they need to be successful, innovative, and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems, and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors, managing projects while maintaining high productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and a main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, identifying IT needs and providing personalized, high-quality support. You ll be a trusted advisor and problem-solver, diagnosing, troubleshooting, and resolving a wide variety of hardware and software issues with effective solutions. Our Engineers guide and empower technical and non-technical Amazonians through the evolving digital landscape with solutions that fit their needs.

• Deliver on-site, high-quality, hands-on support diagnosing, troubleshooting and resolving issues, evaluating log files to determine the health of systems, software and hardware
• Assist with activities to triage and escalate system or network outages to reduce downtime
• Understand and execute change management activities in a high-availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
• Occasional travel required based on the needs of the business
• Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Learn more about our benefits here:

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative…