IT Support Supervisor - Arizona State University - Concessions

Title:

IT Support Supervisor - Arizona State University - Concessions

Requisition #: 655227

Location:

Tempe, AZ, US 85287

The IT Support Supervisor is responsible for supporting all game day and event technology operations, with a primary focus on POS systems, handheld devices, and network connectivity. This role provides hands‑on troubleshooting, leads event‑day IT staff, and ensures all technology required for concessions, premium services, and operations is fully functional before, during, and after events.

• Game Day / Event Execution
  • Lead IT support for all home games and major events, including pre‑event set‑up, live support, and post‑event breakdown
  • Ensure all POS systems (Shift4, Tapin2, handhelds, Mashgin kiosks) are fully operational and tested prior to event start
  • Troubleshoot real‑time issues impacting concessions, bars, suites, and premium service operations
  • Act as the on‑site escalation point for all technology‑related issues during events
  • Assist with concessions supervision of stands and portables
• POS & Operations Support
  • Support deployment, configuration, and maintenance of POS terminals and kiosks, handheld ordering devices and scanners, printers, routers, and networking equipment
  • Monitor system performance and minimize downtime to protect revenue and throughput
  • Coordinate with operations teams to ensure stands are fully functional and ready for service
• Team Leadership
  • Supervise part‑time IT staff and/or event support personnel
  • Assist with scheduling and coverage for events
  • Provide direction, coaching, and on‑the‑job training to support staff
  • Ensure team members follow troubleshooting protocols and response standards
• Inventory & Preparation
  • Maintain organization and inventory of IT equipment (POS units, printers, cables, handhelds, etc.)
  • Assist with staging and prep of all technology prior to events
  • Support new system rollouts, upgrades, or testing efforts
• Communication & Coordination
  • Serve as the primary liaison between IT and operations leadership during events
  • Communicate system status, outages, and resolutions clearly and quickly
  • Escalate complex issues to corporate IT or external vendors as needed

• + years of IT support experience (POS or high‑volume operations strongly preferred)
• Prior lead or supervisory experience preferred
• Experience supporting POS systems (stadium or retail preferred)
• Experience with basic networking (Wi‑Fi, connectivity troubleshooting)
• Experience with hardware troubleshooting (printers, handhelds, terminals)
• Strong problem‑solving skills with ability to work under pressure
• Excellent communication and leadership skills

• Event‑based schedule (nights, weekends, and holidays required)
• Fast‑paced, high‑volume stadium environment
• Ability to stand, walk, and lift/move IT equipment during shifts

Relevant degree or equivalent experience preferred (not required)

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or any other characteristic protected by applicable law. Equal employment opportunity is a fundamental right. All qualified applicants will be considered for employment regardless of their race, color, religion, national origin, sex, gender, age, disability, or any other protected characteristic.