IT Support Analyst

Overview

New Reach Education is a company based in Tempe, Arizona staffed with eLearning and marketing experts dedicated to advancing and improving the information-age through financial literacy. We are building a new, emboldened class of entrepreneurs, and our mission is simple:
Unlock financial freedom through practical and actionable education. New Reach Education offers online courses to those interested in learning about financial freedom. These courses range from Wholesaling to Investing to Publishing, and offer our students a unique and hands-on experience to grow their network, skills and abilities, while utilizing industry experts to make the experience relevant, fruitful and fun. Put simply, we are striving to change the world of education in order to make life better for our students and their businesses or work ventures.

Currently supporting thousands of students, New Reach Education is making a powerful and lasting impact on the communities it serves. Because of this, we are looking to add additional hard working and determined individuals to the team to help us continue to grow.

• Provide IT support to internal teams, including setup, troubleshooting, and maintenance of devices, software, and user accounts.
• Assist with onboarding and off-boarding processes by managing access permissions, hardware allocation, and account setup/deactivation.
• Maintain the IT help tracking system to ensure all requests are documented, prioritized, and resolved promptly.
• Support the creation and improvement of technology tools, such as  boards and automation workflows.
• Monitor and respond to  requests for onboarding (twice weekly), off-boarding (daily), and urgent IT needs (daily).
• Ensure all company devices are properly secured and protected against spyware, viruses, and other threats.
• Manage data backup processes across all brands and software platforms to maintain business continuity and data integrity.
• Track and maintain inventory of company laptops and equipment to ensure readiness for new hires or replacements.
• Assist with special projects, technology rollouts, and internal system enhancements as assigned by the Technology Manager.
• Follow established IT and security protocols, identifying opportunities for improvement where applicable.
• Perform all other duties as assigned.

• 3+ years of experience in IT support, technical coordination, or systems administration.
• Strong technical aptitude with experience troubleshooting software, hardware, and connectivity issues in mostly a MAC & Google Suite Environment.
• Familiarity with data backup, security protocols, and antivirus management.
• Experience using ticketing systems or help desk tracking tools.
• Knowledge of cloud-based tools and systems (e.g., Google Workspace, , AWS, or similar platforms).
• Excellent organizational and problem-solving skills with strong attention to detail.
• Effective communication and interpersonal abilities with a focus on customer service.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Paid Time Off and Holidays Off
• Health Package - Medical, Dental and Vision
• Optional 24/7 tele-health support, short & long term disability and life insurance
• 401(k) with company match at 4%
• Maternity and paternity leave
• Free enrollment in our online courses
• Servant leadership team with open door policy
• Continued development and internal growth opportunities
• Positive culture that values hard work and relationships
• National and international volunteer opportunities
• Frequent company events!

New Reach Education is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.