Senior Manager Software Engineering

Position Summary

The Senior Manager, Software Engineering will manage and mentor a team of skilled, highly motivated software developers and admins while providing architecture oversight and operational support guidance for custom and business‑critical platforms used in the enterprise. The role is part of a dynamic team dedicated to delivering applications for high‑quality, on‑time software releases leveraging best‑of‑breed agile and Dev Ops practices with a focus on enabling application operations through infrastructure solutioning, continuous delivery, and efficient system sustainment planning.

• Have prior experience managing development teams working on internal and customer‑facing applications, as well as collaborating with teams providing operational support for infrastructure architecture and third‑party cloud platforms.
• Understand agile software development and its impact on operations; participate in strategy discussions with all levels of management and business sponsors.
• Build, mentor and lead a team of passionate developers.
• Define product vision, strategy, and roadmap for capacity planning.
• Ensure alignment with the company’s overall strategy and goals.
• Set direct report goals, engage the enterprise for feedback, and participate in yearly performance reviews.
• Lead product planning, feature prioritization and execution across the product lifecycle.
• Implement test‑and‑learn frameworks to continuously improve product capabilities from MVP to national rollout and beyond.
• Facilitate customer research to gain deep empathy and insight into the user journey and problem statement.
• Work closely with software engineering to define product requirements and coordinate resources from key stakeholders.
• Research, review, and analyze existing processes to develop strategies for enhancement or optimization.
• Develop training and effectively communicate organizational change to all stakeholders.
• Identify and track KPIs.
• Serve as a platform expert to ensure the product benefits field users.
• Use data‑driven decision making to identify opportunities and track product performance.
• Review project requirements & business cases to develop technical designs and lead teams to implement changes.
• Manage change requests to the platform applications such as Salesforce.
• Manage technical delivery of applications to Progress Residential using both in‑house development teams and consultants on strategic projects.
• Support testing & deployment cycles, coordinating user acceptance testing (UAT) and gathering feedback from pre‑release testers.
• Log, track, and manage issues, bugs, and enhancement/feature requests logged in JIRA.
• Participate in software release and post‑release activities, including developing designs for proof of concepts.
• Oversee ongoing systems administration, maintenance, and support functions.
• Capture, mitigate, and/or Escalate risks & issues in a timely fashion.
• Ensure development standards and consistency of specifications across sub‑systems.
• Write and/or review deliverables, solution blueprints, and architecture documentation.

• Bachelor’s degree required.
• 7+ years of overall experience in software development.
• 2+ years of management experience in an operational environment overseeing production development teams.
• Experience in resourcing, staffing, and delivery of technical solutions with a given budget.
• Excellent organization skills and ability to effectively multitask in a dynamic and fast‑paced work environment.
• ITIL understanding and familiarity with modern application architecture design patterns.
• Strong communication skills (verbal and written) and ability to communicate effectively with business owners in escalated or tense situations.
• Experience deploying and managing Salesforce Platform a strong plus.
• Experience with entire software development lifecycle (Agile, SDLC, Iterative).
• Strong analytical and problem‑solving skills.
• Flexibility and positive attitude to achieve tight deadlines.
• Solid detail‑oriented documentation skills.
• Strong balance of business and technical skills and ability to translate technical concepts clearly to non‑technical decision‑makers.
• Rapidly adapt and respond to…