Senior Network Field Technician

Job Profile:

IT Support Specialist 2

Job Family:

IT Support Services Time Type:

Full time

Max Pay – Depends on experience:$80,500.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile

Summary:

Provides routine and non-routine IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description:

We are seeking a highly experienced, customer-focused Senior Network Field Technician to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This senior-level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior technicians while ensuring reliable, secure, and high-performing enterprise network environments.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Salary Range: $61,400- $80,500 annually;
Depends upon experience

Essential Duties:

Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including:

Copper and fiber cabling

Network switches, routers, and firewalls

Wireless access points and controllers

UPS systems and environmental or security devices

Serve as the point of escalation for complex or unresolved network issues involving cable, hardware, software, wireless, telephony, and related technologies.

Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.

Provide direct onsite and remote technical support to customers and internal stakeholders, maintaining high quality service and customer satisfaction.

Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on-call or shift-based rotation.

Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions.

Maintain accurate and thorough documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW.Ensure strict compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.

Act as a technical lead on complex projects, assisting with task coordination, work prioritization, and execution.

Mentor, train, and provide technical guidance to Field Technicians; contribute to knowledge sharing and continuous improvement initiatives.

We are seeking a highly experienced, customer-focused Senior Network Field Technician to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This senior-level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior technicians while ensuring reliable, secure, and high-performing enterprise network environments.

Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

Collaborate across teams and actively participate in ET/ASU events and…