Technical Delivery Manager

Technical Delivery Manager

Project Management, Tempe, Arizona

We are seeking a mid-level Technical Delivery Manager to run the day-to‑day support delivery rhythm through a disciplined Kanban process. This role keeps work visible, triaged, assigned, unblocked, and moving across technical support, platform, product, and engineering teams.

The ideal candidate is organized, technically fluent, and comfortable operating in a fast‑moving environment. They do not need to be the deepest technical expert, but they must understand enough to follow engineering discussions, clarify issues, track dependencies, and escalate risks. The role also supports AI‑enabled delivery practices, including automation and agentic AI development workflows.

• Own daily Kanban board health for support and delivery operations.
• Maintain visibility into intake, backlog, active work, blockers, aging items, dependencies, and completed work.
• Ensure tickets have clear owners, current status, priority, next step, and target timing where applicable.
• Monitor work‑in‑progress and help surface bottlenecks before they become delivery risks.
• Keep tools such as Zen Hub, Jira, Git Hub Projects, or similar platforms current and useful.

• Coordinate routine technical support work across platform, product, engineering, and support stakeholders.
• Help capture, triage, categorize, and route incoming support requests.
• Track follow‑through on incidents, support issues, operational tasks, and handoffs.
• Partner with technical leads to clarify scope, sequencing, dependencies, and blockers.
• Identify lightweight process improvements that improve flow, accountability, and response consistency.

• Facilitate standups, Kanban reviews, backlog refinement, weekly planning, and status checkpoints.
• Keep meetings focused, action‑oriented, and tied to current delivery priorities.
• Capture decisions, next steps, owners, and due dates for asynchronous follow‑through.
• Prepare weekly updates on progress, priorities, blockers, backlog health, risks, and support needs.
• Escalate unresolved blockers and high‑priority risks with enough context for leadership action.

• Follow technical discussions and ask clarifying questions when scope, priority, or ownership is unclear.
• Support workflows connected to automation, AI‑assisted support, and agentic AI development practices.
• Use delivery data and board hygiene to improve leadership visibility and team decision‑making.

• 4 to 7 years of experience in technical delivery management, project management, agile operations, support operations, or delivery coordination.
• Experience supporting software, platform, product, developer‑facing, or technical support teams.
• Hands‑on experience maintaining Kanban or Agile workflows and driving task follow‑through.
• Experience preparing meeting notes, action logs, delivery updates, and status reports.

• Strong organization, attention to detail, and follow‑through.
• Working knowledge of Kanban flow, backlog management, WIP tracking, blocker management, and continuous improvement.

The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation $115,000 — $125,000 USD

We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

As set forth in Inizio's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Inizio is committed to providing an environment where everyone has the confidence to be themselves and thrive. For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded in an anonymized format and maintained in a confidential file separate from personnel records.